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Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels

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Hospitality quality : new directions and new challenges

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Differences in service quality perceptions of stakeholders in the hotel industry

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Measuring service quality in mid-scale hotels

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What may lead you to recommend and revisit a hotel after a service failure instead of complaining?

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From customer satisfaction to customer delight : creating a new standard of service for the hotel industry

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The impact of information security breach on hotel guest perception of service quality, satisfaction, revisit intentions and word-of-mouth

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How do international tourists perceive hotel quality? : an exploratory study of service qualtiy in Antalya tourism region

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