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Test of a mediation model of psychological capital among hotel salespeople
Bouzari, Mona; Karatepe, Osman M. - In: International journal of contemporary hospitality management 29 (2017) 8, pp. 2178-2197
Persistent link: https://www.econbiz.de/10011783613
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Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.; Zhu, Ting Ting; Loi, Raymond; Chow, … - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
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Does employee-perceived reputation contribute to citizenship behavior ? : the mediating role of organizational commitment
Fu, Hui; Li, Yaoqi; Duan, Yanhong - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 593-609
Persistent link: https://www.econbiz.de/10010387387
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The umpact of employees' positive psychological capital on job satisfaction and organizational citizenship behaviors in the hotels
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1135-1156
Persistent link: https://www.econbiz.de/10011403003
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Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei; Zhao, Chen; Miao, Li; Fu, Xiaoxiao - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
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The effects of emotional labor on frontline employee creativity
Geng, Zizhen; Liu, Chao; Liu, Xinmei; Feng, Jie - In: International journal of contemporary hospitality management 26 (2014) 7, pp. 1046-1064
Persistent link: https://www.econbiz.de/10010426096
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The determinants of a culture of partying among managers in the hotel industry
O'Neill, John - In: International journal of contemporary hospitality management 24 (2012) 1, pp. 81-96
Persistent link: https://www.econbiz.de/10009510223
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Transformational leadership and branding behavior in Taiwanese hotels
Uen, Jin-feng; Wu, Ting; Teng, Huei-chun; Liu, Yu-shuan - In: International journal of contemporary hospitality management 24 (2012) 1, pp. 26-43
Persistent link: https://www.econbiz.de/10009510236
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The relationships among work values, burnout, and organizational citizenship behaviors : a study from hotel front-line service employees in Taiwan
Liang, Ying-wen - In: International journal of contemporary hospitality management 24 (2012) 2, pp. 251-268
Persistent link: https://www.econbiz.de/10009544837
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The simultaneous effects of person-organization and person-job fit on Turkish hotel managers
Iplik, Fatma Nur; Kilic, Kemal Can; Yalcin, Azmi - In: International journal of contemporary hospitality management 23 (2011) 5, pp. 644-661
Persistent link: https://www.econbiz.de/10009267066