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~isPartOf:"International journal of contemporary hospitality management"
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Customer satisfaction
32
Kundenzufriedenheit
32
Consumer behaviour
25
Konsumentenverhalten
25
Satisfaction
23
Beziehungsmarketing
21
Dienstleistungsqualität
21
Relationship marketing
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Service quality
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Hotel industry
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Hotellerie
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Zufriedenheit
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Customer loyalty
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Service recovery
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Beschwerdemanagement
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Complaint management
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Arbeitszufriedenheit
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Gastronomie
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Job satisfaction
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Lebensqualität
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Quality of life
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Restaurant industry
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Customer retention
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Customer service
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Gastgewerbe
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Holiday behaviour
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Kundenbindung
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Urlaubsverhalten
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Brand management
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Coronavirus
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Emotion
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Jang, Soocheong
2
Abbott, JéAnna Lanza
1
Afaq, Anam
1
Aguilar-Rojas, Oscar
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Akarsu, Tugra Nazlil
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Ali, Faizan
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Chi, Christina G.
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International journal of contemporary hospitality management
Discussion paper series / IZA
429
IZA Discussion Paper
241
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
197
Journal of business research : JBR
150
Journal of retailing and consumer services
141
NBER working paper series
114
International journal of hospitality management
113
International journal of happiness and development
112
Journal of economic behavior & organization : JEBO
107
Working paper / National Bureau of Economic Research, Inc.
107
Journal of Services Marketing
104
NBER Working Paper
89
GLO discussion paper
81
Journal of vocational behavior
80
CESifo working papers
75
Journal of economic psychology : research in economic psychology and behavioral economics
72
Working paper
72
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
69
Discussion paper
67
Tourism management : research, policies, practice
67
SOEPpaper
66
International Journal of Bank Marketing
65
Applied economics letters
62
Journal of Consumer Marketing
61
Journal of travel and tourism marketing
61
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
57
The journal of socio-economics
55
Journal of hospitality marketing & management
54
The journal of services marketing
54
European Journal of Marketing
51
The service industries journal
50
Applied economics
48
Tourism management perspectives : TMP
48
Cogent business & management
47
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
45
Discussion paper / Tinbergen Institute
44
Economics letters
43
Psychology & marketing
42
International Journal of Contemporary Hospitality Management
41
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ECONIS (ZBW)
45
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1
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
2
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
3
Hospitality-based critical incidents : a cross-cultural comparison
Swanson, Scott R.
;
Huang, Yinghua
;
Wang, Baoheng
- In:
International journal of contemporary hospitality management
26
(
2014
)
1
,
pp. 50-68
Persistent link: https://www.econbiz.de/10010249721
Saved in:
4
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
5
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
6
Generation Y's positive and negative eWOM : use of social media and mobile technology
Zhang, Tingting
;
Omran, Behzad Abound
;
Cobanoglu, Cihan
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 732-761
Persistent link: https://www.econbiz.de/10011687713
Saved in:
7
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
8
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
9
Keeping warm : racial disparities of warmth judgments in the service industry
Lee, Lindsey
;
Yu, Heyao
;
Jolly, Phillip M.
- In:
International journal of contemporary hospitality management
35
(
2023
)
11
,
pp. 3950-3971
Persistent link: https://www.econbiz.de/10014429887
Saved in:
10
Transitioning loyalty programs : a commentary on "the relationship between customer loyalty and customer
satisfaction
"
Bowen, John T.
;
Chen McCain, Shiang-Lih
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 415-430
Persistent link: https://www.econbiz.de/10011308462
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