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Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup; Hwang, Jinsoo - In: International journal of contemporary hospitality management 27 (2015) 4, pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
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Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John; Lui, Steven S.; Hon, Alice H. Y. - In: International journal of contemporary hospitality management 26 (2014) 8, pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
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Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury; Aparicio-Valverde, Mireia; Ryan, Gerard - In: International journal of contemporary hospitality management 28 (2016) 10, pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
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Information technology and front office employees' performance
Melián-González, Santiago; Bulchand-Gidumal, Jacques - In: International journal of contemporary hospitality management 29 (2017) 8, pp. 2159-2177
Persistent link: https://www.econbiz.de/10011783598
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"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Soey Sut Ieng; Fong, Lawrence Hoc Nang; Ye, Shun - In: International journal of contemporary hospitality management 36 (2024) 3, pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
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A conceptual framework of hotel experience and customer-based brand equity : some research questions and implications
Xu, Jing Bill; Chan, Andrew - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 174-193
Persistent link: https://www.econbiz.de/10003976104
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What drives word-of-mouth in restaurants?
Longart, Pedro - In: International journal of contemporary hospitality management 22 (2010) 1, pp. 121-128
Persistent link: https://www.econbiz.de/10003943363
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Small accommodation providers and UGC web sites : perceptions and practices
Hills, Joshua Rupert; Cairncross, Grant - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 26-43
Persistent link: https://www.econbiz.de/10008992204
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The voice of touristis with mobility disabilities : insights from online customer complaint websites
Kim, Song Ee; Lehto, Xinran Y. - In: International journal of contemporary hospitality management 24 (2012) 3, pp. 451-476
Persistent link: https://www.econbiz.de/10009545478
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What drives café customers to spread eWOM? : examining self-relevant value, quality value, and opinion leadership
Kim, DongHee; Jang, Soocheong; Adler, Howard - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 261-282
Persistent link: https://www.econbiz.de/10011300091