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Measuring service quality in mid-scale hotels

Rauch, Dennis A.; Collins, Michael Dwain; Nale, Robert D.; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 87-106

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Measuring food and beverage service quality in spa hotels : a case study in Balıkesir, Turkey

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Consumers' perspectives on service staff with disabilities in the hospitality industry

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Customer satisfaction and its measurement in hospitality enterprises : a revisit and update

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Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust

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"Touch over tech" : a longitudinal examination of human touch along a travel journey

Lei, Soey Sut Ieng; Fong, Lawrence Hoc Nang; Ye, Shun - In: International journal of contemporary hospitality management 36 (2024) 3, pp. 927-945

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Measuring the effects of quality certification on labour productivity : an analysis of the hospitality sector

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Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels

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How do international tourists perceive hotel quality? : an exploratory study of service qualtiy in Antalya tourism region

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The effects of restaurant quality attributes on consumer behavioral intentions

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