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Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei; Zhao, Chen; Miao, Li; Fu, Xiaoxiao - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
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Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.; Zhu, Ting Ting; Loi, Raymond; Chow, … - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
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The impact of revenue management on hotel key account relationship development
Wang, Xuan Lorna - In: International journal of contemporary hospitality management 24 (2012) 3, pp. 358-380
Persistent link: https://www.econbiz.de/10009544822
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Stakeholder management in the Chinese hotel industry : the antecedents and impacts
Lo, Yin-hsi - In: International journal of contemporary hospitality management 25 (2013) 4, pp. 470-490
Persistent link: https://www.econbiz.de/10009761415
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How can employees engage customers? : application of social penetration theory to the full-service restaurant industry by gender
Hwang, Jinsoo; Han, Heesup; Kim, Seongseop - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1117-1134
Persistent link: https://www.econbiz.de/10011403001
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The influence of trust and perceived playfulness on the relationship commitment of hospitality online social network-moderating effects of gender
Li, Chi-Hua; Chang, Chun-Ming - In: International journal of contemporary hospitality management 28 (2016) 5, pp. 924-944
Persistent link: https://www.econbiz.de/10011584042
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How do consumers engage with proactive service robots? : the roles of interaction orientation and corporate reputation
Li, Dongmei; Liu, Canmian; Xie, Lishan - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 3962-3981
Persistent link: https://www.econbiz.de/10013413253
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Impact of green marketing on peer-to-peer accommodation platform users' repurchase intention and positive word-of-mouth : mediation of trust and consumer identification
Huang, Songshan; Qu, Hua; Wang, Xuequn - In: International journal of contemporary hospitality management 36 (2024) 3, pp. 691-712
Persistent link: https://www.econbiz.de/10014483762
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Interactive CSR campaign and symbolic brand benefits : a moderated mediation model of brand trust and self-congruity in the restaurant industry
Sung, Kyong Sik; Lee, Seoki - In: International journal of contemporary hospitality management 35 (2023) 12, pp. 4535-4554
Persistent link: https://www.econbiz.de/10014430133
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Where is the love? : investigating multiple membership and hotel customer loyalty
Xiong, Lina; King, Ceridwyn; Hu, Clark - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 572-592
Persistent link: https://www.econbiz.de/10010387389