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~isPartOf:"International journal of contemporary hospitality management"
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Consumer behaviour
261
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Service quality
162
Dienstleistungsqualität
161
Customer satisfaction
117
Kundenzufriedenheit
117
Hotel industry
106
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Han, Heesup
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International journal of contemporary hospitality management
Journal of business research : JBR
2,283
Journal of retailing and consumer services
2,236
International journal of hospitality management
1,048
NBER working paper series
859
International journal of consumer studies
781
Working paper / National Bureau of Economic Research, Inc.
744
Psychology & marketing
699
The service industries journal
696
NBER Working Paper
670
Journal of consumer research : JCR ; an interdisciplinary bimonthly
584
Journal of retailing
522
SpringerLink / Bücher
516
Management science : journal of the Institute for Operations Research and the Management Sciences
461
Tourism management : research, policies, practice
458
Asia Pacific journal of marketing and logistics
437
European Journal of Marketing
437
The international review of retail, distribution and consumer research
420
International journal of retail & distribution management
408
The journal of product & brand management
407
International Journal of Retail & Distribution Management
405
The journal of services marketing
405
Journal of travel and tourism marketing
391
European journal of marketing : EJM
390
Journal of Consumer Marketing
385
European journal of operational research : EJOR
381
Journal of marketing research : JMR
373
International journal of production economics
372
The journal of brand management : an international journal
372
Cogent business & management
370
Journal of marketing
350
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
348
Journal of marketing management : MM
343
Journal of the Academy of Marketing Science
334
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
333
Journal of international consumer marketing
331
Technological forecasting & social change : an international journal
319
Journal of business ethics : JOBE
317
Marketing letters : a journal of research in marketing
317
Journal of hospitality marketing & management
315
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ECONIS (ZBW)
364
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1
Exploring key factors influencing customer behavioral intention in robot restaurants
Guan, Xinhua
;
Gong, Jinhong
;
Li, Mingjie
;
Huan, Tzung-cheng
- In:
International journal of contemporary hospitality management
34
(
2022
)
9
,
pp. 3482-3501
Persistent link: https://www.econbiz.de/10013412914
Saved in:
2
Experience value as a function of hedonic and utilitarian dominant services
Prebensen, Nina K.
;
Rosengren, Sara
- In:
International journal of contemporary hospitality management
28
(
2016
)
1
,
pp. 113-135
Persistent link: https://www.econbiz.de/10011435705
Saved in:
3
Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
Saved in:
4
The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian
;
Li, Minglong
;
Bai, Billy
;
Wang, Ning
;
Li, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
Saved in:
5
Systematic review of the elements and service standards of delightful service
Wang, Jen Chun
;
Wang, Yi-Chieh
;
Tai, Yang-Fei
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1310-1337
Persistent link: https://www.econbiz.de/10011596010
Saved in:
6
Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
Saved in:
7
Consumer valuation of Airbnb listings : a hedonic pricing approach
Chen, Yong
;
Xie, Karen
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2405-2424
Persistent link: https://www.econbiz.de/10011761817
Saved in:
8
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
9
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
10
Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm
Gummesson, Evert
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 656-662
Persistent link: https://www.econbiz.de/10010395540
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