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~isPartOf:"International journal of contemporary hospitality management"
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Consumer behaviour
261
Konsumentenverhalten
261
Service quality
162
Dienstleistungsqualität
161
Customer satisfaction
141
Kundenzufriedenheit
141
Hotel industry
120
Hotellerie
120
Gastronomie
96
Restaurant industry
96
Beziehungsmarketing
94
Relationship marketing
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Emotion
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Gastgewerbe
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Hospitality industry
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Viral marketing
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Virales Marketing
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Holiday behaviour
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Brand management
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Markenführung
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Arbeitszufriedenheit
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Job satisfaction
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Tourism employees
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Tourismusberufe
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Work behaviour
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Brand image
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China
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Han, Heesup
12
Jang, Soocheong
11
Jeong, Miyoung
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Karatepe, Osman M.
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Bilgihan, Anil
5
Fong, Lawrence Hoc Nang
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Law, Chun Hung Roberts
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Sparks, Beverley
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Wong, IpKin Anthony
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Chua, Bee-Lia
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Cobanoglu, Cihan
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DiPietro, Robin B.
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Hwang, Jinsoo
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Hyun, Sunghyup Sean
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Kim, Seongseop
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Kim, Woo Gon
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Lee, Jin-soo
4
Mao, Zhenxing
4
Mattila, Anna S.
4
Oh, Haemoon
4
Parsa, H. G.
4
Bai, Billy
3
Bonn, Mark Andrew
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Cai, Ruiying
3
Cho, Meehee
3
Denizci Guillet, Basak
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Guchait, Priyanko
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Gursoy, Dogan
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Hua, Nan
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Huang, Songshan
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Hwang, Johye
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Kim, Heewon
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Kim, Jong-Hyeong
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Kim, Min-Seong
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Kim, Taegoo
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Li, Yaoqi
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Nicolau, Juan Luis
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Qu, Hailin
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Sharma, Amit
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International journal of contemporary hospitality management
Journal of business research : JBR
2,304
Journal of retailing and consumer services
2,103
International journal of hospitality management
1,164
International journal of consumer studies
781
NBER working paper series
733
Psychology & marketing
728
Working paper / National Bureau of Economic Research, Inc.
638
Journal of consumer research : JCR ; an interdisciplinary bimonthly
618
NBER Working Paper
566
Tourism management : research, policies, practice
528
The service industries journal
501
European Journal of Marketing
486
SpringerLink / Bücher
486
Asia Pacific journal of marketing and logistics
444
Journal of travel and tourism marketing
437
Journal of Consumer Marketing
415
Management science : journal of the Institute for Operations Research and the Management Sciences
409
The journal of services marketing
407
The journal of product & brand management
404
Journal of Services Marketing
396
European journal of marketing : EJM
395
Journal of marketing research : JMR
392
Cogent business & management
385
The journal of brand management : an international journal
375
Journal of business ethics : JOBE
371
Journal of marketing management : MM
365
Journal of retailing
364
Journal of the Academy of Marketing Science
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
351
Journal of marketing
348
Journal of hospitality marketing & management
346
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
336
Journal of international consumer marketing
333
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
330
Journal of consumer behaviour : an international research review
327
Marketing letters : a journal of research in marketing
325
Journal of marketing communications
317
Marketing intelligence & planning
311
International journal of retail & distribution management
310
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ECONIS (ZBW)
391
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1
The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
2
Customer responses to integrity issues for travel services in China : a content analysis based on online complaints
Gong, Jin-Hong
;
Xie, Li-Shan
;
Peng, Jia-Min
;
Guan, Xin-Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 199-213
Persistent link: https://www.econbiz.de/10011300098
Saved in:
3
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
4
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
5
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
6
Hospitality-based critical incidents : a cross-cultural comparison
Swanson, Scott R.
;
Huang, Yinghua
;
Wang, Baoheng
- In:
International journal of contemporary hospitality management
26
(
2014
)
1
,
pp. 50-68
Persistent link: https://www.econbiz.de/10010249721
Saved in:
7
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
8
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
9
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
10
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
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