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~isPartOf:"International journal of contemporary hospitality management"
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Service quality
162
Dienstleistungsqualität
161
Customer satisfaction
93
Kundenzufriedenheit
93
Hotel industry
88
Hotellerie
88
Consumer behaviour
83
Konsumentenverhalten
83
Hospital
82
Krankenhaus
82
Gastgewerbe
57
Hospitality industry
57
Beziehungsmarketing
51
Relationship marketing
51
Gastronomie
36
Restaurant industry
36
Hospitality
32
Performance measurement
28
Performance-Messung
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Arbeitszufriedenheit
26
Job satisfaction
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Arbeitsverhalten
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Work behaviour
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Emotion
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Coronavirus
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Customer service
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Kundenservice
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Quality management
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Qualitätsmanagement
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Tourism employees
19
Tourismusberufe
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Beschwerdemanagement
18
Complaint management
18
Tourism
16
Firm performance
15
Unternehmenserfolg
15
China
14
Führungsstil
14
Leadership style
14
Tourism industry
14
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Guchait, Priyanko
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Karatepe, Osman M.
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Cobanoglu, Cihan
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Jang, Soocheong
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Fong, Lawrence Hoc Nang
3
Gip, Huy
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Hua, Nan
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Huan, Tzung-cheng
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Hyun, Sunghyup Sean
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Jeong, Miyoung
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Luu Trong Tuan
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Lyu, Yijing
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Magnini, Vincent P.
3
Mao, Zhenxing
3
Qu, Hailin
3
Wong, IpKin Anthony
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Ye, Yijiao
3
Abbott, JéAnna Lanza
2
Alnawas, Ibrahim
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Bai, Billy
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Baum, Tom
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Brookes, Maureen
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Buhalis, Dimitrios
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Bujisic, Milos
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Cai, Ruiying
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Dedeoğlu, Bekir Bora
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Hung, Kam
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Kim, Peter Beomcheol
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Kim, Soyeon
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International journal of contemporary hospitality management
International journal of production research
813
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
688
International journal of hospitality management
666
SpringerLink / Bücher
661
NBER working paper series
613
International journal of productivity and quality management : IJPQM
597
International journal of production economics
574
Working paper / National Bureau of Economic Research, Inc.
539
European journal of operational research : EJOR
533
International journal of quality & reliability management
515
The TQM journal : the international review of organizational improvement
512
IMF Staff Country Reports
506
NBER Working Paper
491
Journal of business research : JBR
446
Journal of retailing and consumer services
363
The service industries journal
360
Total quality management & business excellence
331
Health care management review : HCM review
310
International Journal of Quality & Reliability Management
306
Discussion paper series / IZA
302
Journal of risk management in financial institutions
272
Management science : journal of the Institute for Operations Research and the Management Sciences
270
Journal of banking & finance
261
Springer eBook Collection
261
Risks : open access journal
251
The international journal of productivity and performance management : IJPPM
251
International Journal of Operations & Production Management
244
Finance research letters
238
Journal of health economics
235
Journal of health organization and management
230
Quality management journal : QMJ
229
International journal of services and operations management
226
Cogent business & management
221
Insurance / Mathematics & economics
220
Health care management science
219
The journal of services marketing
219
Tourism management : research, policies, practice
219
Benchmarking : an international journal ; BIJ
209
Europäische Hochschulschriften / 5
209
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ECONIS (ZBW)
259
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1
Killing the service fire : leader aggressive humour undermines hospitality employees' proactive customer service performance
Sun, Zhuanzhuan
;
He, Yanzhen
;
Liu, Xiao-Xiao
;
Ye, Yijiao
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
Saved in:
2
The effect of illegitimate tasks on hospitality employees' service performance : a conservation of resources perspective
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2665-2684
Persistent link: https://www.econbiz.de/10014314836
Saved in:
3
Measuring the effects of quality certification on labour productivity : an analysis of the hospitality sector
Sánchez-Ollero, José Luis
;
Garcia-Pozo, Alejandro
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1100-1116
Persistent link: https://www.econbiz.de/10011402829
Saved in:
4
Cue congruence effects of attribute performance and hosts' service quality attributes on room sales on peer-to-peer accommodation platforms
Chen, Dongzhi
;
Bi, Jian-Wu
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3634-3654
Persistent link: https://www.econbiz.de/10013412934
Saved in:
5
Operations research from 1913 to 2013 : the Ford assembly line to hospitality industry innovation
O'Neill, John
;
McGinley, Sean
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 663-678
Persistent link: https://www.econbiz.de/10010395538
Saved in:
6
Incidence of workplace bullying among hospitality employees
Ariza-Montes, Antonio
;
Arjona-Fuentes, Juan M.
;
Law, …
- In:
International journal of contemporary hospitality management
29
(
2017
)
4
,
pp. 1116-1132
Persistent link: https://www.econbiz.de/10011707979
Saved in:
7
Improving efficiency in international tourist hotels in Taipei using a non-radial DEA model
Wu, Jie
;
Tsai, Henry
;
Zhou, Zhixiang
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 66-83
Persistent link: https://www.econbiz.de/10008992202
Saved in:
8
Adoption and impact of marketing performance assessment systems among travel agencies
Magno, Francesca
;
Cassia, Fabio
;
Bruni, Attilio
- In:
International journal of contemporary hospitality management
29
(
2017
)
4
,
pp. 1133-1147
Persistent link: https://www.econbiz.de/10011707986
Saved in:
9
Consumer approach intentions amid COVID-19 : the role of safety compliance and perceived risk
Maher, Amro A.
;
Elsharnouby, Tamer H.
;
Aljafari, Abdullah M.
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 972-992
Persistent link: https://www.econbiz.de/10013164520
Saved in:
10
Convex-concave effect of financial flexibility on hospitality performance : quantile regression approach
Chang, Bao-Guang
;
Wu, Kun-Shan
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 687-712
Persistent link: https://www.econbiz.de/10013164493
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