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The cascading affective consequences of exercise among hotel workers
Magnini, Vincent P.; Lee, Gyumin; Kim, Peter Beomcheol - In: International journal of contemporary hospitality management 23 (2011) 5, pp. 624-643
Persistent link: https://www.econbiz.de/10009267067
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Why is employees' emotional intelligence important? : the effects of EI on stress-coping styles and job satisfaction in the hospitality industry
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of contemporary hospitality management 28 (2016) 8, pp. 1649-1675
Persistent link: https://www.econbiz.de/10011613983
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Effect of restaurant manager emotional intelligence and support on front-of-house employees' job satisfaction
Han, Su-Jin; Kim, Woo Gon; Kang, Sora - In: International journal of contemporary hospitality management 29 (2017) 11, pp. 2807-2825
Persistent link: https://www.econbiz.de/10011799910
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Mediating mechanisms in the relationship between supervisor incivility and employee service delivery in the hospitality industry
Im, Angie Yeonsook; Cho, Seonghee - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 642-662
Persistent link: https://www.econbiz.de/10013164488
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Linking LMX, engagement, innovative behavior, and job performance in hotel employees
Kim, Min-Seong; Koo, Dong-Woo - In: International journal of contemporary hospitality management 29 (2017) 12, pp. 3044-3062
Persistent link: https://www.econbiz.de/10011804916
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Employee engagement, its antecedents and effects on business performance in hospitality industry : a multilevel analysis
Liu, Xiaoming; Yu, Jing; Guo, Qiang; Li, Jun - In: International journal of contemporary hospitality management 34 (2022) 12, pp. 4631-4652
Persistent link: https://www.econbiz.de/10013455347
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Nonlinear effects of employee engagement and satisfaction on turnover intention
Oh, Haemoon; Jeong, Miyoung; Shin, Hyejo Hailey; … - In: International journal of contemporary hospitality management 35 (2023) 7, pp. 2410-2436
Persistent link: https://www.econbiz.de/10014314785
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Emotional intelligence and emotional labor acting strategies among frontline hotel employees
Kim, Taegoo; Yoo, Joanne Jung-eun; Lee, Gyehee; Kim, … - In: International journal of contemporary hospitality management 24 (2012) 7, pp. 1029-1045
Persistent link: https://www.econbiz.de/10009666524
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An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry
Bharwani, Sonia; Jauhari, Vinnie - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 823-843
Persistent link: https://www.econbiz.de/10010125925
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What helps or hinders the emotional intelligence practice? : a study of Vietnamese hotel workers
Quynh Nhu Thi Nguyen; Ladkin, Adele; Osman, Hanaa - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 534-554
Persistent link: https://www.econbiz.de/10013164476