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~isPartOf:"International journal of contemporary hospitality management"
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Customer satisfaction
140
Kundenzufriedenheit
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Dienstleistungsqualität
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Consumer behaviour
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Han, Heesup
6
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Jeong, Miyoung
4
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International journal of contemporary hospitality management
IZA Discussion Papers
759
Discussion paper series / IZA
663
Journal of retailing and consumer services
423
NBER working paper series
403
International journal of hospitality management
360
Journal of business research : JBR
347
MPRA Paper
322
NBER Working Paper
315
Working paper / National Bureau of Economic Research, Inc.
310
IZA Discussion Paper
268
The journal of services marketing
191
Journal of Services Marketing
185
Working paper
184
CESifo working papers
179
The service industries journal
179
Discussion paper / Centre for Economic Policy Research
175
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
173
Tourism management : research, policies, practice
173
CEPR Discussion Papers
165
Journal of travel and tourism marketing
165
Economics of education review
160
Journal of hospitality marketing & management
154
CESifo Working Paper
151
Applied economics
134
Cogent business & management
124
SpringerLink / Bücher
124
CESifo Working Paper Series
118
Discussion paper
118
Economics letters
110
European Journal of Marketing
109
Policy research working paper : WPS
109
International Journal of Bank Marketing
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
104
Discussion papers / CEPR
99
Services marketing quarterly
99
Working Paper
92
World Bank E-Library Archive
92
Labour economics : official journal of the European Association of Labour Economists
91
Journal of air transport management
90
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ECONIS (ZBW)
141
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1
The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction
Namasivayam, Karthik
;
Guchait, Priyanko
;
Lei, Puiwa
- In:
International journal of contemporary hospitality management
26
(
2014
)
1
,
pp. 69-84
Persistent link: https://www.econbiz.de/10010249714
Saved in:
2
Do psychological captial and work engagement foster frontline employees satisfaction? : a study in the hotel industry
Karatepe, Osman M.
;
Karadas, Georgiana
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1254-1278
Persistent link: https://www.econbiz.de/10011403077
Saved in:
3
Satisfaction, value and intention to return in hotels
Worsfold, Kate
;
Fisher, Ron
;
McPhail, Ruth
;
Francis, Mark
; …
- In:
International journal of contemporary hospitality management
28
(
2016
)
11
,
pp. 2570-2588
Persistent link: https://www.econbiz.de/10011641600
Saved in:
4
The structural relationship between TQM, employee satisfaction and hotel performance
Amin, Muslim
;
Aldakhil, Abdullah Mohamed
;
Wu, Chengzhong
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
4
,
pp. 1256-1278
Persistent link: https://www.econbiz.de/10011708033
Saved in:
5
Nonlinear effects of employee engagement and satisfaction on turnover intention
Oh, Haemoon
;
Jeong, Miyoung
;
Shin, Hyejo Hailey
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2410-2436
Persistent link: https://www.econbiz.de/10014314785
Saved in:
6
Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad
;
Lockyer, Tim
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
Saved in:
7
What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Kincaid, Clark
;
Baloglu, Seyhmus
;
Mao, Zhenxing
; …
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 209-220
Persistent link: https://www.econbiz.de/10003976109
Saved in:
8
Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast-casual restaurant industry
Ryu, Kisang
;
Han, Heesup
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 416-432
Persistent link: https://www.econbiz.de/10003976234
Saved in:
9
What drives word-of-mouth in restaurants?
Longart, Pedro
- In:
International journal of contemporary hospitality management
22
(
2010
)
1
,
pp. 121-128
Persistent link: https://www.econbiz.de/10003943363
Saved in:
10
Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha
;
Ramanthan, Ramakrishnan
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
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