Similar Search Results

Does the importance of hotel attributes differ for senior tourists? : a comparison of three markets

Caber, Meltem; Albayrak, Tahir - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 610-628

Persistent link: https://www.econbiz.de/10010387385

Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry

Huang, Zhuowei; Zhao, Chen; Miao, Li; Fu, Xiaoxiao - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 544-571

Persistent link: https://www.econbiz.de/10010387391

Investigating the wellness tourism factors in hot spring hotel customer service

Chen, Kaung-hwa; Chang, Feng-hsiang; Wu, Chihkang - In: International journal of contemporary hospitality management 25 (2013) 7, pp. 1092-1114

Persistent link: https://www.econbiz.de/10010194874

Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors

Jeon, Sang Mi; Magnini, Vincent P.; Kim, Insin; Hyun, … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 922-944

Persistent link: https://www.econbiz.de/10010125916

Hospitality-based critical incidents : a cross-cultural comparison

Swanson, Scott R.; Huang, Yinghua; Wang, Baoheng - In: International journal of contemporary hospitality management 26 (2014) 1, pp. 50-68

Persistent link: https://www.econbiz.de/10010249721

Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior

Bujisic, Milos; Wu, Luorong; Mattila, Anna; Bilgihan, Anil - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 293-306

Persistent link: https://www.econbiz.de/10010250181

From service-dominant orientation to positive customer outcomes : a self-determination model in the custom travel service context

Li, Mingfei; Huang, Shanshan; Deng, Aimin; Bai, Billy; … - In: International journal of contemporary hospitality management 34 (2022) 1, pp. 299-320

Persistent link: https://www.econbiz.de/10012798193

Insights into emotional contagion and its effects at the hotel front desk

Ustrov, Yury; Aparicio-Valverde, Mireia; Ryan, Gerard - In: International journal of contemporary hospitality management 28 (2016) 10, pp. 2285-2309

Persistent link: https://www.econbiz.de/10011567315

Service quality and brand loyalty : the mediation effect of brand passion, brand affection and self-brand connection

Hemsley-Brown, Jane; Alnawas, Ibrahim - In: International journal of contemporary hospitality management 28 (2016) 12, pp. 2771-2794

Persistent link: https://www.econbiz.de/10011610968

Customers' perceived website service quality and its effects on e-loyalty

Jeon, Myunghee Mindy; Jeong, Miyoung - In: International journal of contemporary hospitality management 29 (2017) 1, pp. 438-457

Persistent link: https://www.econbiz.de/10011611261

1
2
3
4
5
6
7
8
9
10
Next
Last