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~isPartOf:"International journal of contemporary hospitality management"
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Service quality
162
Dienstleistungsqualität
161
Customer satisfaction
90
Kundenzufriedenheit
90
Consumer behaviour
76
Konsumentenverhalten
76
Hotel industry
53
Hotellerie
53
Beziehungsmarketing
46
Relationship marketing
46
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Restaurant industry
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27
Hospitality industry
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Emotion
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Beschwerdemanagement
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Work behaviour
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China
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Arbeitszufriedenheit
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Dienstleistungssektor
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Holiday behaviour
10
Job satisfaction
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Product quality
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Produktqualität
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International journal of contemporary hospitality management
MPRA Paper
1,177
CESifo Working Paper
723
IZA Discussion Papers
702
CESifo working papers
589
CEPR Discussion Papers
588
Discussion paper series / IZA
544
CESifo Working Paper Series
512
NBER working paper series
434
NBER Working Papers
429
International journal of hospitality management
403
IZA Discussion Paper
398
Economics Papers from University Paris Dauphine
380
Working paper / National Bureau of Economic Research, Inc.
365
Working Paper
359
Public management review
339
Journal of retailing and consumer services
332
NBER Working Paper
330
The service industries journal
305
Journal of business research : JBR
281
ZEW Discussion Papers
261
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
Working paper
233
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
212
The journal of services marketing
211
Auditing : a journal of practice & theory
177
CSIL reports
175
International public management journal
174
ERIM Report Series Research in Management
172
Discussion paper
163
SpringerLink / Bücher
158
Journal of air transport management
142
World Bank E-Library Archive
142
Policy research working paper : WPS
141
Services marketing quarterly
140
The TQM journal : the international review of organizational improvement
139
Journal of hospitality marketing & management
138
Cogent business & management
137
Tinbergen Institute Discussion Papers
137
Tinbergen Institute Discussion Paper
136
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ECONIS (ZBW)
162
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1
Customer satisfaction and its measurement in hospitality enterprises : a revisit and update
Pizam, Abraham
;
Shapoval, Valeriya
;
Ellis, Taylor
- In:
International journal of contemporary hospitality management
28
(
2016
)
1
,
pp. 2-35
Persistent link: https://www.econbiz.de/10011435642
Saved in:
2
Do service providers adopting market segmentation need cooperation with third parties? : an application to hotels
Du, Fei
;
Yang, Feng
;
Liang, Liang
;
Yang, Mingming
- In:
International journal of contemporary hospitality management
28
(
2016
)
1
,
pp. 136-155
Persistent link: https://www.econbiz.de/10011435716
Saved in:
3
Understanding the normative expectations of customers toward Buddhism-themed hotels : a revisit of service quality
Hung, Kam
;
Wang, Sha
;
Tang, Chaohua
- In:
International journal of contemporary hospitality management
27
(
2015
)
7
,
pp. 1409-1441
Persistent link: https://www.econbiz.de/10011473834
Saved in:
4
The role of servicescape and image perceptions of customers on behavioral intentions in the hotel industry
Durna, Ufuk
;
Dedeoğlu, Bekir Bora
;
Balikçioglu, Sevgi
- In:
International journal of contemporary hospitality management
27
(
2015
)
7
,
pp. 1728-1748
Persistent link: https://www.econbiz.de/10011477056
Saved in:
5
Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
Saved in:
6
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
7
Service quality and brand loyalty : the mediation effect of brand passion, brand affection and self-brand connection
Hemsley-Brown, Jane
;
Alnawas, Ibrahim
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
Saved in:
8
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
9
Customer satisfaction, service quality, and customer value: years 2000-2015
Oh, Haemoon
;
Kim, Kawon
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10011611056
Saved in:
10
Customers' perceived website service quality and its effects on e-loyalty
Jeon, Myunghee Mindy
;
Jeong, Miyoung
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011611261
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