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~isPartOf:"International journal of contemporary hospitality management"
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Consumer behaviour
261
Konsumentenverhalten
261
Service quality
162
Dienstleistungsqualität
161
Hotel industry
132
Hotellerie
132
Beziehungsmarketing
120
Customer satisfaction
120
Kundenzufriedenheit
120
Relationship marketing
120
Gastronomie
91
Restaurant industry
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Hospitality industry
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Han, Heesup
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Denizci Guillet, Basak
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Hua, Nan
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International journal of contemporary hospitality management
Journal of business research : JBR
2,531
Journal of retailing and consumer services
2,253
International journal of hospitality management
1,109
NBER working paper series
1,005
Working paper / National Bureau of Economic Research, Inc.
874
Journal of banking & finance
870
SpringerLink / Bücher
835
International journal of consumer studies
778
NBER Working Paper
773
Psychology & marketing
719
Die Bank
631
IMF Staff Country Reports
620
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
617
Journal of consumer research : JCR ; an interdisciplinary bimonthly
587
The service industries journal
559
European Journal of Marketing
543
Industrial marketing management : the international journal for industrial and high-tech firms
541
Cogent business & management
501
International Journal of Bank Marketing
495
Management science : journal of the Institute for Operations Research and the Management Sciences
477
Tourism management : research, policies, practice
468
Asia Pacific journal of marketing and logistics
454
The journal of services marketing
443
Discussion paper / Centre for Economic Policy Research
438
Euromoney
423
Applied economics
422
IMF Working Papers
419
Journal of travel and tourism marketing
417
European journal of marketing : EJM
412
The journal of product & brand management
411
Journal of Consumer Marketing
408
Journal of the Academy of Marketing Science
405
Journal of marketing research : JMR
386
The journal of brand management : an international journal
384
Journal of marketing management : MM
380
Journal of marketing
379
Journal of retailing
377
Journal of business ethics : JOBE
360
Journal of Services Marketing
353
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ECONIS (ZBW)
395
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395
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1
Examine the cognitive and affective antecedents to service recovery satisfaction : a field study of delayed airline passengers
Wen, Biyan
;
Chi, Christina Geng-qing
- In:
International journal of contemporary hospitality management
25
(
2013
)
3
,
pp. 306-327
Persistent link: https://www.econbiz.de/10009730488
Saved in:
2
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
3
Hospitality-based critical incidents : a cross-cultural comparison
Swanson, Scott R.
;
Huang, Yinghua
;
Wang, Baoheng
- In:
International journal of contemporary hospitality management
26
(
2014
)
1
,
pp. 50-68
Persistent link: https://www.econbiz.de/10010249721
Saved in:
4
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
5
The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
6
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
7
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
8
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
9
Generation Y's positive and negative eWOM : use of social media and mobile technology
Zhang, Tingting
;
Omran, Behzad Abound
;
Cobanoglu, Cihan
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 732-761
Persistent link: https://www.econbiz.de/10011687713
Saved in:
10
Customer responses to integrity issues for travel services in China : a content analysis based on online complaints
Gong, Jin-Hong
;
Xie, Li-Shan
;
Peng, Jia-Min
;
Guan, Xin-Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 199-213
Persistent link: https://www.econbiz.de/10011300098
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