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Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm

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Exploring multidimensional quality attributes of incentive travels

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Cue congruence effects of attribute performance and hosts' service quality attributes on room sales on peer-to-peer accommodation platforms

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How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective

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Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews

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Promote the price promotion : the effects of price promotions on customer evaluations in coffee chain stores

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Changes in the effect of credence cues on restaurant delivery service under different health risks

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The impacts of quality and quantity attributes of Airbnb hosts on listing performance

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