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Robots at your service : value facilitation and value co-creation in restaurants

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Exploring key factors influencing customer behavioral intention in robot restaurants

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New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps

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Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior

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Does standardized service fit all? : novel service encounter in frontline employee-customer interface

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Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm

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Group diversity and employee service innovative behavior in the hospitality industry : a multilevel model

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The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload

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An extended model of employees' service innovation behavior in the airline industry

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