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~isPartOf:"International journal of contemporary hospitality management"
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Consumer behaviour
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261
Service quality
162
Dienstleistungsqualität
161
Customer satisfaction
141
Kundenzufriedenheit
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Hotel industry
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Han, Heesup
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Law, Chun Hung Roberts
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Mattila, Anna S.
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Oh, Haemoon
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Parsa, H. G.
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Bai, Billy
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Bonn, Mark Andrew
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Cai, Ruiying
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Cho, Meehee
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Denizci Guillet, Basak
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Guchait, Priyanko
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Gursoy, Dogan
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Hua, Nan
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International journal of contemporary hospitality management
Journal of business research : JBR
2,254
Journal of retailing and consumer services
2,095
International journal of hospitality management
1,097
NBER working paper series
993
Working paper / National Bureau of Economic Research, Inc.
849
Journal of banking & finance
830
International journal of consumer studies
781
NBER Working Paper
765
Psychology & marketing
705
SpringerLink / Bücher
640
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
601
Die Bank
595
Journal of consumer research : JCR ; an interdisciplinary bimonthly
590
The service industries journal
530
European Journal of Marketing
478
Tourism management : research, policies, practice
476
Cogent business & management
451
Management science : journal of the Institute for Operations Research and the Management Sciences
441
Asia Pacific journal of marketing and logistics
440
Euromoney
421
Journal of travel and tourism marketing
420
Journal of Consumer Marketing
415
Discussion paper / Centre for Economic Policy Research
400
The journal of services marketing
400
The journal of product & brand management
399
Applied economics
397
Journal of Services Marketing
388
European journal of marketing : EJM
386
Journal of marketing research : JMR
376
The journal of brand management : an international journal
369
Journal of retailing
360
Journal of marketing management : MM
358
Journal of the Academy of Marketing Science
346
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
345
Journal of marketing
343
Journal of hospitality marketing & management
334
Journal of international consumer marketing
333
Europäische Hochschulschriften / 5
326
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
325
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ECONIS (ZBW)
373
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1
Why wait? : impact of waiting lines on self-service technology use
Kokkinou, Alinda
;
Cranage, David A.
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1181-1197
Persistent link: https://www.econbiz.de/10011403035
Saved in:
2
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
3
Travelers' behavioral intention toward hotel self-service kiosks usage
Kim, Miyoung
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 225-245
Persistent link: https://www.econbiz.de/10010250186
Saved in:
4
The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei
;
Torres, Edwin N.
;
Hua, Nan
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
Saved in:
5
An empirical investigation of tourist’s choice of service delivery options : SSTs vs service employees
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1892-1913
Persistent link: https://www.econbiz.de/10011777026
Saved in:
6
Understanding perceived casino service difference among casino players
Wong, IpKin Anthony
;
Fong, Hoi In Veronica
;
Liu, …
- In:
International journal of contemporary hospitality management
24
(
2012
)
5
,
pp. 753-773
Persistent link: https://www.econbiz.de/10009568730
Saved in:
7
Desired privacy and the impact of crowding on customer emotions and approach-avoidance responses : waiting in a virtual reality restaurant
Hwang, Johye
;
Yoon, So-yeon
;
Bendle, Lawrence J.
- In:
International journal of contemporary hospitality management
24
(
2012
)
2
,
pp. 224-250
Persistent link: https://www.econbiz.de/10009544853
Saved in:
8
Customer responses to integrity issues for travel services in China : a content analysis based on online complaints
Gong, Jin-Hong
;
Xie, Li-Shan
;
Peng, Jia-Min
;
Guan, Xin-Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 199-213
Persistent link: https://www.econbiz.de/10011300098
Saved in:
9
Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
Saved in:
10
Does the importance of hotel attributes differ for senior tourists? : a comparison of three markets
Caber, Meltem
;
Albayrak, Tahir
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 610-628
Persistent link: https://www.econbiz.de/10010387385
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