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~isPartOf:"International journal of electronic commerce : IJEC"
~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Journal of Contemporary Issues in Business and Government"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
E-commerce
86
Electronic Commerce
86
Online retailing
41
Online-Handel
41
Consumer behaviour
40
Konsumentenverhalten
40
Beziehungsmarketing
24
Relationship marketing
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Customer satisfaction
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Dienstleistungsqualität
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Service quality
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Retail trade
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Sankar, Jeganathan Gomathi
2
Adhikari, Arnab
1
Alarifi, Areej Abdulrahman
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Biscaia, Ana Rita
1
Blázquez, Marta
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Chin, Wynne W.
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Rahul R
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International journal of electronic commerce : IJEC
International journal of quality & reliability management
Journal of Contemporary Issues in Business and Government
Journal of retailing and consumer services
81
The service industries journal
23
Journal of business research : JBR
22
International journal of electronic marketing and retailing : IJEMR
21
International journal of hospitality management
21
Journal of internet commerce
19
International journal of electronic customer relationship management : IJECRM
18
Cogent business & management
17
Asia Pacific journal of marketing and logistics
16
Journal of hospitality marketing & management
16
International journal of business information systems : IJBIS
15
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
International journal of contemporary hospitality management
14
The TQM journal : the international review of organizational improvement
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Service business
13
Services marketing quarterly
12
International journal of e-business research : an official publication of the Information Resources Management Association
11
International journal of quality and service sciences
11
Journal of travel and tourism marketing
11
The journal of services marketing
11
International journal of retail and distribution management
10
Psychology & marketing
10
SpringerLink / Bücher
10
International journal of services and operations management : IJSOM
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of the Academy of Marketing Science
9
Tourism management : research, policies, practice
9
Electronic commerce research and applications
8
Information systems and e-business management : ISeB
8
Journal of Asian finance, economics and business : JAFEB
8
Journal of marketing
8
Journal of open innovation : technology, market, and complexity
8
Journal of retailing
8
Journal of strategic marketing
8
The international journal of bank marketing : IJBM
8
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
7
Electronic commerce research
7
European journal of marketing : EJM
7
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ECONIS (ZBW)
23
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1
Service quality, customer satisfaction and loyalty in automobile repair services sector
Izogo, Ernest Emeka
;
Ogba, Ike-Elechi
- In:
International journal of quality & reliability management
32
(
2015
)
3
,
pp. 250-269
Persistent link: https://www.econbiz.de/10010531022
Saved in:
2
The antecedents of consumer satisfaction and loyality in fast food industry : a cross-national comparison between Chinese and Swiss consumers
Etemad-Sajadi, Reza
;
Rizzuto, Daniela
- In:
International journal of quality & reliability management
30
(
2013
)
7
,
pp. 780-798
Persistent link: https://www.econbiz.de/10009788880
Saved in:
3
Service quality evaluation of car rental industry in China
Zhang, Min
;
Xie, Yueyue
;
Huang, Lili
;
He, Zhen
- In:
International journal of quality & reliability management
31
(
2014
)
1
,
pp. 82-102
Persistent link: https://www.econbiz.de/10010254288
Saved in:
4
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
5
A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P
;
Rahul R
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 1115-1122
Persistent link: https://www.econbiz.de/10012545389
Saved in:
6
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
7
Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector
Pattanayak, Durgesh
;
Koilakuntla, Maddulety
;
Punyatoya, …
- In:
International journal of quality & reliability management
34
(
2017
)
3
,
pp. 362-377
Persistent link: https://www.econbiz.de/10011694508
Saved in:
8
Assessing customer satisfaction and loyalty in the retail sector
Biscaia, Ana Rita
;
Rosa, Maria João Valente061467251!
; …
- In:
International journal of quality & reliability management
34
(
2017
)
9
,
pp. 1508-1529
Persistent link: https://www.econbiz.de/10011805132
Saved in:
9
M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing
;
Jun, Minjoon
;
Palacios, Sergio
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
Saved in:
10
Do customers identify with our website? : the effects of website identification on repeat purchase intention
King, Ruth C.
;
Schilhavy, Richard A. M.
;
Chowa, Charles
; …
- In:
International journal of electronic commerce : IJEC
20
(
2015/2016
)
3
,
pp. 319-354
Persistent link: https://www.econbiz.de/10011497351
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