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Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun; Chang, Younghoon; Siew Fan Wong; Park, … - In: International journal of electronic customer … 8 (2014) 1/3, pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
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Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen; Tabaeeian, Reihaneh Alsadat; … - In: International journal of electronic customer … 12 (2020) 3, pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
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Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah; Walker, Dale; Claver, Jimbo H. - In: International journal of electronic customer … 13 (2022) 3, pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
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Evaluating the satisfaction index using automated interaction service and customer knowledgebase : a big data approach to CRM
Chiranjeevi, H. S.; Shenoy, Manjula K.; Diwakaruni, Syam S. - In: International journal of electronic customer … 12 (2019) 1, pp. 21-39
Persistent link: https://www.econbiz.de/10012253350
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Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor; Paranjape, Ketan - In: International journal of electronic customer … 8 (2014) 1/3, pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
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A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei; Chen, Chien-Chou - In: International journal of electronic customer … 7 (2013) 3/4, pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
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Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen; Kumar, Satinder - In: International journal of electronic customer … 12 (2020) 3, pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
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Electronic customer relationship management applications and consumer trust in e-commerce
Lazakidou, Athina; Ilioudi, Stamatia; Siassiakos, … - In: International journal of electronic customer … 2 (2008) 3, pp. 262-275
Persistent link: https://www.econbiz.de/10003779497
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Theoretical model of internet shopping : evidence from a survey in Japan
Atchariyachanvanich, Kanokwan; Okada, Hitishi; … - In: International journal of electronic customer … 2 (2008) 1, pp. 16-33
Persistent link: https://www.econbiz.de/10003772079
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Developing online customer satisfaction strategic maps : with Iranian online retailing case studies
Tabaei, Zahra; Fathian, Mohammad - In: International journal of electronic customer … 6 (2012) 1, pp. 87-112
Persistent link: https://www.econbiz.de/10009578908