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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~subject:"E-commerce"
~subject:"Service quality"
~subject:"Supplier relationship management"
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E-commerce
Service quality
Supplier relationship management
Beziehungsmarketing
149
Relationship marketing
140
Customer satisfaction
49
Kundenzufriedenheit
49
Electronic Commerce
43
Konsumentenverhalten
40
Consumer behaviour
38
Dienstleistungsqualität
29
customer relationship management
23
Social Web
20
Social web
20
Online-Handel
19
Online retailing
18
CRM
17
Bank
14
Data Mining
14
Data mining
14
Confidence
11
Vertrauen
11
Wissensmanagement
11
customer satisfaction
11
Indien
10
Internet marketing
10
Knowledge management
10
Marketing management
10
Marketingmanagement
10
Online-Marketing
10
Erfolgsfaktor
9
India
9
Taiwan
9
Unternehmenserfolg
9
Firm performance
8
Kundenwert
8
Mobile communications
8
Mobilkommunikation
8
Performance-Messung
8
Success factor
8
AHP-Verfahren
7
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65
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Al-nassar, Bilal Ali Yaseen
2
Arsalan Najmi
2
Chen, Tser-yieth
2
Svensson, Göran
2
Abu-Shanab, Emad
1
Adebanjo, Dotun
1
Agrawal, Shiv Ratan
1
Ahmad, Wasim
1
Ahmed, Waqar
1
Al-Busaidi, Kamla Ali
1
Al-Hawari, Mohd Ahmad
1
Al-Wugayan, Adel A. A.
1
Al-Zadjali, Mohamed
1
Algharabat, Raed S.
1
Anagreh, Layla
1
Arif, Farrah
1
Atchariyachanvanich, Kanokwan
1
Aziz, R. Abd El
1
Babgohari, Ali Zamani
1
Batenburg, Ronald
1
Bellamkonda, Raja Shekhar
1
Bhardwaj, Renu
1
Bodendorf, Freimut
1
Boskou, George
1
Chang, Younghoon
1
Chen, Chien-Chih
1
Chen, Chien-Chou
1
Chen, Yung-Kun
1
Chepur, Jyothi
1
Chiranjeevi, H. S.
1
Chou, Yu-Ting
1
Chowdhury, Sanjit Roy
1
Claver, Jimbo H.
1
Corbitt, Brian
1
Diwakaruni, Syam S.
1
Ellioon, A.
1
Esmaili, Ebrahim
1
Essawi, N. El
1
Fathian, Mohammad
1
Fatima, Noshin
1
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International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
331
Journal of business research : JBR
323
Industrial marketing management : the international journal for industrial and high-tech firms
292
International journal of hospitality management
258
The journal of services marketing
173
The service industries journal
164
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
143
The journal of business & industrial marketing
140
Journal of hospitality marketing & management
115
International journal of contemporary hospitality management
114
Journal of travel and tourism marketing
110
Services marketing quarterly
107
Service business
89
SpringerLink / Bücher
81
Tourism management : research, policies, practice
80
Journal of air transport management
77
Journal of service research : JSR
77
The TQM journal : the international review of organizational improvement
76
Cogent business & management
75
Asia Pacific journal of marketing and logistics
70
Technological forecasting & social change : an international journal
67
International journal of services and operations management
66
Journal of the Academy of Marketing Science
66
International journal of quality and service sciences
65
Journal of strategic marketing
63
Journal of service management
62
Total quality management & business excellence
62
International journal of quality & reliability management
59
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
58
International journal of electronic marketing and retailing : IJEMR
57
International journal of business information systems : IJBIS
56
International journal of productivity and quality management : IJPQM
54
International journal of services, economics and management
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
The international journal of bank marketing : IJBM
51
Managing service quality : MSQ ; an international journal
50
Electronic commerce research
49
Journal of business-to-business marketing
49
Journal of marketing
49
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ECONIS (ZBW)
65
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1
Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun
;
Chang, Younghoon
;
Siew Fan Wong
;
Park, …
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
Saved in:
2
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
3
Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
Saved in:
4
Evaluating the satisfaction index using automated interaction service and customer knowledgebase : a big data approach to
CRM
Chiranjeevi, H. S.
;
Shenoy, Manjula K.
;
Diwakaruni, Syam S.
- In:
International journal of electronic customer …
12
(
2019
)
1
,
pp. 21-39
Persistent link: https://www.econbiz.de/10012253350
Saved in:
5
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
6
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
7
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
8
Electronic customer relationship management applications and consumer trust in e-commerce
Lazakidou, Athina
;
Ilioudi, Stamatia
;
Siassiakos, …
- In:
International journal of electronic customer …
2
(
2008
)
3
,
pp. 262-275
Persistent link: https://www.econbiz.de/10003779497
Saved in:
9
Theoretical model of internet shopping : evidence from a survey in Japan
Atchariyachanvanich, Kanokwan
;
Okada, Hitishi
; …
- In:
International journal of electronic customer …
2
(
2008
)
1
,
pp. 16-33
Persistent link: https://www.econbiz.de/10003772079
Saved in:
10
Developing online customer satisfaction strategic maps : with Iranian online retailing case studies
Tabaei, Zahra
;
Fathian, Mohammad
- In:
International journal of electronic customer …
6
(
2012
)
1
,
pp. 87-112
Persistent link: https://www.econbiz.de/10009578908
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