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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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Beziehungsmarketing
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Relationship marketing
143
Customer satisfaction
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E-commerce
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International journal of electronic customer relationship management : IJECRM
Journal of business research : JBR
821
Journal of retailing and consumer services
754
International journal of hospitality management
534
Industrial marketing management : the international journal for industrial and high-tech firms
444
The journal of services marketing
318
SpringerLink / Bücher
307
The service industries journal
301
Journal of Services Marketing
258
Tourism management : research, policies, practice
230
Journal of travel and tourism marketing
225
Journal of the Academy of Marketing Science
218
International journal of contemporary hospitality management
210
Journal of hospitality marketing & management
210
European Journal of Marketing
207
The journal of business & industrial marketing
207
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
207
Journal of strategic marketing
203
Journal of service research : JSR
174
International Journal of Bank Marketing
165
Cogent business & management
159
Journal of marketing
156
Asia Pacific journal of marketing and logistics
155
Psychology & marketing
155
Services marketing quarterly
153
Journal of retailing
143
Journal of service management
140
Journal of Business & Industrial Marketing
138
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
135
European journal of marketing : EJM
134
Service business
130
Marketing intelligence & planning
128
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
127
The international journal of bank marketing : IJBM
118
The journal of brand management : an international journal
115
Journal of marketing management : MM
114
The journal of product & brand management
113
Gabler Edition Wissenschaft
112
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
110
Journal of air transport management
106
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ECONIS (ZBW)
162
OLC EcoSci
9
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1
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
2
Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun
;
Chang, Younghoon
;
Siew Fan Wong
;
Park, …
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
Saved in:
3
Integrated Outage Management System : an effective solution for power utilities to address customer grievances
Sastry, M.K.S.
- In:
International journal of electronic customer …
1
(
2007/08
)
1
,
pp. 30-40
Persistent link: https://www.econbiz.de/10003754253
Saved in:
4
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
5
Internet banking services as tool of CRM : a study of customer satisfaction in the National Capital Region, Delhi
Singh, Shamsher
;
Sirohi, Naveen J.
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011471152
Saved in:
6
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
7
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
8
The impact of knowledge management on customer relationship management : a case from the fast food industry in Jordan
Mahawrah, Fadi
;
Shehabat, Issa
;
Abu-Shanab, Emad
- In:
International journal of electronic customer …
10
(
2016
)
2/4
,
pp. 138-157
Persistent link: https://www.econbiz.de/10011688025
Saved in:
9
Influence of eCRM on customer satisfaction and customer loyalty : a study on Bangladesh's fast food industry
Huda, S. S. M. Sadrul
;
Saha, Sunny
;
Kabir, Mohammad Humayun
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 30-44
Persistent link: https://www.econbiz.de/10012598022
Saved in:
10
Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
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