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Improving customer loyalty evaluation methods in the grocery retail industry : a data mining approach
Khodabandehlou, Samira; NikNafs, Ali Akbar - In: International journal of electronic customer … 10 (2016) 2/4, pp. 158-178
Persistent link: https://www.econbiz.de/10011688029
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Adaptive web presence and evolution through web log analysis
Li, Xueping; Song, Laigang; Garcia-Diaz, Alberto - In: International journal of electronic customer … 2 (2008) 3, pp. 195-214
Persistent link: https://www.econbiz.de/10003779292
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The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen - In: International journal of electronic customer … 9 (2015) 1, pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
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An empirical study of factors affecting customer loyalty in e-business : a predictive study in selected states of India
Mackasare, Swapnil; Chowdhury, Sanjit Roy - In: International journal of electronic customer … 11 (2017/2018) 3, pp. 203-236
Persistent link: https://www.econbiz.de/10011966932
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Influence of managerial practices on customer transaction profitability : an investigation into the Brazilian e-retailing arena
Joia, Luiz Antonio; Sanz, Paulo Sérgio da Silva - In: International journal of electronic customer … 2 (2008) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10003772073
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An examination of the e-mail and electronic relationship marketing practices of the USA's top 500 online retailers
Heiens, Richard A.; Narayanaswamy, Ravi - In: International journal of electronic customer … 10 (2016) 2/4, pp. 125-137
Persistent link: https://www.econbiz.de/10011688012
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Linking electronic customer relationship management and customer loyalty through serial mediation of customer experience and customer satisfaction
Mokha, Anupreet Kaur; Surya, Pushpender Kumar - In: International journal of electronic customer … 14 (2024) 2, pp. 103-127
Persistent link: https://www.econbiz.de/10015064307
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Understanding electronic social customer relationship management : foundations and current major themes
Constantinides, Efthymios; Yousif, Arsham; Vries, Sjoerd de - In: International journal of electronic customer … 8 (2014) 4, pp. 180-199
Persistent link: https://www.econbiz.de/10011471313
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Data mining tools: a CRM perspective
Ranjan, Jayanthi; Bhatnagar, Vishal - In: International journal of electronic customer … 2 (2008) 4, pp. 315-331
Persistent link: https://www.econbiz.de/10003787128
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A new approach for health insurance customer relationship support through hybrid mining based system
Chou, Shrane Koung; Wang, Fuchung - In: International journal of electronic customer … 3 (2009) 4, pp. 360-374
Persistent link: https://www.econbiz.de/10003935705