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The application of process modelling and simulation techniques to analising the impact of CRM implementation
Adebanjo, Dotun - In: International journal of electronic customer … 1 (2007/08) 4, pp. 341-353
Persistent link: https://www.econbiz.de/10003754378
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The adoption of Customer Relationship Management (CRM) : an empirical study on Iranian firms
Keramati, Abbas; Zavareh, Javad Toufighi; Ellioon, A.; … - In: International journal of electronic customer … 1 (2007/08) 4, pp. 354-373
Persistent link: https://www.econbiz.de/10003754381
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Critical factors of ASP acceptance in SMEs: an empirical study of Chinese ASP clients
Lu, Xiang-hua - In: International journal of electronic customer … 2 (2008) 4, pp. 297-314
Persistent link: https://www.econbiz.de/10003787126
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Supply chain architectural framework and supplier relationship model for consumer facing business
Parthiban, P.; Punniyamoorthy, M.; Ranga Janardhana, G.; … - In: International journal of electronic customer … 2 (2008) 4, pp. 332-363
Persistent link: https://www.econbiz.de/10003787130
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Customer relationship management strategy and firm performance: an empirical study
Hou, Jia-jeng; Tu, Hill Hung-jen - In: International journal of electronic customer … 2 (2008) 4, pp. 364-375
Persistent link: https://www.econbiz.de/10003787132
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Research insights in electronic customer relationship management (e-CRM): a review of the literature (2000-2006)
Kevork, Eleni K.; Vrechopoulos, Adam P. - In: International journal of electronic customer … 2 (2008) 4, pp. 376-417
Persistent link: https://www.econbiz.de/10003787135
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Adaptive web presence and evolution through web log analysis
Li, Xueping; Song, Laigang; Garcia-Diaz, Alberto - In: International journal of electronic customer … 2 (2008) 3, pp. 195-214
Persistent link: https://www.econbiz.de/10003779292
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Electronic customer relationship management applications and consumer trust in e-commerce
Lazakidou, Athina; Ilioudi, Stamatia; Siassiakos, … - In: International journal of electronic customer … 2 (2008) 3, pp. 262-275
Persistent link: https://www.econbiz.de/10003779497
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Customer relationship management resources and practices and customer voluntary behaviour : the evidence of passengers at Taiwan's international airport
Chen, Tser-yieth; Ling, Yu-Mei - In: International journal of electronic customer … 2 (2008) 3, pp. 276-296
Persistent link: https://www.econbiz.de/10003779504
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Influence of managerial practices on customer transaction profitability : an investigation into the Brazilian e-retailing arena
Joia, Luiz Antonio; Sanz, Paulo Sérgio da Silva - In: International journal of electronic customer … 2 (2008) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10003772073