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Influence of managerial practices on customer transaction profitability : an investigation into the Brazilian e-retailing arena
Joia, Luiz Antonio; Sanz, Paulo Sérgio da Silva - In: International journal of electronic customer … 2 (2008) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10003772073
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Examining the dynamics of customer adoption of retail loyalty programmes in India
Bhardwaj, Renu; Soni, Pavleen - In: International journal of electronic customer … 12 (2020) 4, pp. 357-372
Persistent link: https://www.econbiz.de/10012509251
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An examination of the e-mail and electronic relationship marketing practices of the USA's top 500 online retailers
Heiens, Richard A.; Narayanaswamy, Ravi - In: International journal of electronic customer … 10 (2016) 2/4, pp. 125-137
Persistent link: https://www.econbiz.de/10011688012
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Improving customer loyalty evaluation methods in the grocery retail industry : a data mining approach
Khodabandehlou, Samira; NikNafs, Ali Akbar - In: International journal of electronic customer … 10 (2016) 2/4, pp. 158-178
Persistent link: https://www.econbiz.de/10011688029
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Retail value stream management
Powell, Mark; Childerhouse, Paul - In: International journal of electronic customer … 4 (2010) 3, pp. 209-227
Persistent link: https://www.econbiz.de/10008826202
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Business value added through RFID deployment in retail : a synthesis, conceptual framework and research propositions
Madhani, Pankaj M. - In: International journal of electronic customer … 5 (2011) 3/4, pp. 305-322
Persistent link: https://www.econbiz.de/10009489242
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Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan
Mehmood, Syeda Marium; Arsalan Najmi - In: International journal of electronic customer … 11 (2017/2018) 1, pp. 23-43
Persistent link: https://www.econbiz.de/10011889860
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A Critical Success Factor model for CRM implementation
Silva, Rui Vinhas da; Rahimi, Ilan Daniel's - In: International journal of electronic customer … 1 (2007/08) 1, pp. 3-15
Persistent link: https://www.econbiz.de/10003754235
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Technology dimension of CRM : the orientation level and its impact on the business performance of SMEs in Malaysia
Bin Ismail, Hishamuddin; Talukder, Dilruba; Panni, … - In: International journal of electronic customer … 1 (2007/08) 1, pp. 16-29
Persistent link: https://www.econbiz.de/10003754242
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Cause and effect among expected, predicted and perceived relationship quality : the case of Taiwanese life insurance companies
Chen, Tser-yieth; Chou, Yu-Ting - In: International journal of electronic customer … 1 (2007/08) 1, pp. 41-60
Persistent link: https://www.econbiz.de/10003754259