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Determining the main dimensions that affect e-customer relationship management readiness in the Egyptian banking industry
Essawi, N. El; Aziz, R. Abd El - In: International journal of electronic customer … 6 (2012) 3/4, pp. 217-234
Persistent link: https://www.econbiz.de/10009783501
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Empowering customers in electronic health (e-health) through social customer relationship management
Mohammad Nabil Almunawar; Muhammad Anshari - In: International journal of electronic customer … 8 (2014) 1/3, pp. 87-100
Persistent link: https://www.econbiz.de/10011471147
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Improving decision for banking to support customer knowledge retention : a quantitative study in Jordanian banking sector
Alhawari, Samer - In: International journal of electronic customer … 8 (2014) 1/3, pp. 119-135
Persistent link: https://www.econbiz.de/10011471156
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Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun; Chang, Younghoon; Siew Fan Wong; Park, … - In: International journal of electronic customer … 8 (2014) 1/3, pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
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The role of 3D product presentation in enhancing electronic customer relationship management (e-CRM) for online retailer : university students context
Algharabat, Raed S. - In: International journal of electronic customer … 8 (2014) 4, pp. 159-179
Persistent link: https://www.econbiz.de/10011471304
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Relationship marketing research (1983-2012) : an academic review and classification
Yadav, Brijesh Kumar; Singh, Abhijeet - In: International journal of electronic customer … 8 (2014) 4, pp. 221-250
Persistent link: https://www.econbiz.de/10011471518
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Aligning customer knowledge management tools with business strategy
Al-Busaidi, Kamla Ali - In: International journal of electronic customer … 7 (2013) 2, pp. 117-134
Persistent link: https://www.econbiz.de/10010395820
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Incorporating social customer relationship management in negotiation
Low, Patrick; Muhammad Anshari - In: International journal of electronic customer … 7 (2013) 3/4, pp. 239-252
Persistent link: https://www.econbiz.de/10010396367
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Social media monitoring : paradigm shift in CRM
Thute, Charudatta - In: International journal of electronic customer … 7 (2013) 3/4, pp. 231-238
Persistent link: https://www.econbiz.de/10010396369
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Service marketing tools influencing attitudinal loyalty and behavioural loyalty
Chen, Tser-yieth; Hsu, Hsin-Swai - In: International journal of electronic customer … 7 (2013) 3/4, pp. 173-190
Persistent link: https://www.econbiz.de/10010396378