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Modelling CRM applications and its impact on relationship outcomes : a B2B relationship perspective
John, Waseem - In: International journal of electronic customer … 11 (2017/2018) 4, pp. 347-362
Persistent link: https://www.econbiz.de/10011989792
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Understanding electronic social customer relationship management : foundations and current major themes
Constantinides, Efthymios; Yousif, Arsham; Vries, Sjoerd de - In: International journal of electronic customer … 8 (2014) 4, pp. 180-199
Persistent link: https://www.econbiz.de/10011471313
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Social customer relationship management and student empowerment in online learning systems
Anshari, M.; Alas, Y.; Yunus, N.; Sabtu, N. I.; Hamid, M. H. - In: International journal of electronic customer … 9 (2015) 2/3, pp. 104-121
Persistent link: https://www.econbiz.de/10011586438
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Influence of customer relationship management on customer behaviour, a moderating role of social media in bank and financial institutions
Baral, Pramis; Shrestha, Binod Krishna - In: International journal of electronic customer … 12 (2019) 2, pp. 75-96
Persistent link: https://www.econbiz.de/10012253371
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Social customer relationship management, election and political campaign
Muhammad Anshari; Mohammad Nabil Almunawar - In: International journal of electronic customer … 11 (2017/2018) 4, pp. 332-346
Persistent link: https://www.econbiz.de/10011989791
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Theoretical model of internet shopping : evidence from a survey in Japan
Atchariyachanvanich, Kanokwan; Okada, Hitishi; … - In: International journal of electronic customer … 2 (2008) 1, pp. 16-33
Persistent link: https://www.econbiz.de/10003772079
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Factors influencing adoption of relationship marketing practices for overall growth of firm : an ISM-based model validation
Gupta, Ashish; Sahu, G. P. - In: International journal of electronic customer … 7 (2013) 1, pp. 21-44
Persistent link: https://www.econbiz.de/10009783142
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Transactional marketing and relationship marketing paradigms : a structural equation modelling approach
Akroush, Mamoun N. - In: International journal of electronic customer … 4 (2010) 2, pp. 125-160
Persistent link: https://www.econbiz.de/10003974005
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Empowering customers in electronic health (e-health) through social customer relationship management
Mohammad Nabil Almunawar; Muhammad Anshari - In: International journal of electronic customer … 8 (2014) 1/3, pp. 87-100
Persistent link: https://www.econbiz.de/10011471147
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Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun; Chang, Younghoon; Siew Fan Wong; Park, … - In: International journal of electronic customer … 8 (2014) 1/3, pp. 136-158
Persistent link: https://www.econbiz.de/10011471162