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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Customer loyalty"
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Customer loyalty
Beziehungsmarketing
60
Relationship marketing
60
Consumer behaviour
56
Konsumentenverhalten
56
Customer satisfaction
49
Kundenzufriedenheit
49
Dienstleistungsqualität
32
Service quality
32
Customer retention
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Kundenbindung
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Brand management
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Markenführung
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Customer experience
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Einzelhandel
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Retail trade
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Social web
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Hotel industry
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Viral marketing
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Virales Marketing
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Kundenintegration
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Markenartikel
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Mobile communications
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Mobilkommunikation
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Brand loyalty
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Prentice, Catherine
4
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Bilgihan, Anil
2
El-Adly, Mohammed Ismail
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Gamage, Thilini Chathurika
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Japutra, Arnold
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Mostafa Rasoolimanesh, S.
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International journal of hospitality management
Journal of retailing and consumer services
Journal of Services Marketing
75
International Journal of Bank Marketing
54
Journal of Consumer Marketing
53
European Journal of Marketing
40
International Journal of Retail & Distribution Management
34
Journal of Product & Brand Management
25
International Journal of Contemporary Hospitality Management
24
Marketing Intelligence & Planning
24
Strategic Direction
22
Journal of business research : JBR
18
Journal of Service Management
13
Strategy & Leadership
13
International journal of contemporary hospitality management
12
The TQM journal : the international review of organizational improvement
11
The international journal of bank marketing : IJBM
11
Asia Pacific Journal of Marketing and Logistics
10
Journal of Business & Industrial Marketing
10
Munich Business School - Publications
10
International Journal of Quality & Reliability Management
9
Management Decision
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Munich Business School Working Paper
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The TQM Journal
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Asia Pacific journal of marketing and logistics
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Journal of the Academy of Marketing Science
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Service business
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The TQM Magazine
8
International journal of quality & reliability management
7
Management Research Review
7
The journal of services marketing
7
Australasian marketing journal
6
Industrial Management & Data Systems
6
International journal of quality and service sciences
6
Journal of Fashion Marketing and Management: An International Journal
6
Journal of Islamic marketing
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Journal of financial services marketing
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Journal of service management
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Business Strategy Series
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Diskussionspapier
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ECONIS (ZBW)
51
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1
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu
;
Ye, Haobin
;
Bai, Billy
;
Wang, Wei Heng
- In:
International journal of hospitality management
46
(
2015
),
pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Saved in:
2
The cross-impact of network externalities on relationship quality in exhibition sector
Lai, Ivan K. W.
- In:
International journal of hospitality management
48
(
2015
),
pp. 52-67
Persistent link: https://www.econbiz.de/10011341601
Saved in:
3
CSR and customer loyalty : the roles of trust, customer identification with the company and satisfaction
Martínez, Patricia
;
Rodríguez del Bosque, Ignacio A.
- In:
International journal of hospitality management
35
(
2013
),
pp. 89-99
Persistent link: https://www.econbiz.de/10010225848
Saved in:
4
Can fast-food consumers be loyal customers, if so how? : theory, method and findings
Sahagun, Miguel A.
;
Vasquez-Parraga, Arturo Z.
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 168-174
Persistent link: https://www.econbiz.de/10010338544
Saved in:
5
Supermarket self-checkout service quality, customer satisfaction, and loyalty : empirical evidence from an emerging market
Orel, Fatma Demirci
;
Kara, Ali
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 118-129
Persistent link: https://www.econbiz.de/10010338599
Saved in:
6
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
7
Price transparency reflects assurance and reliability
Mittal, Divya
;
Agrawal, Shiv Ratan
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 43-51
Persistent link: https://www.econbiz.de/10011528504
Saved in:
8
An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context
El-Adly, Mohammed Ismail
;
Eid, Riyad
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 217-227
Persistent link: https://www.econbiz.de/10011528677
Saved in:
9
The antecedents of customer loyalty : a moderated mediation model of customer relationship management quality and brand image
Nyadzayo, Munyaradzi W.
;
Khajehzadeh, Saman
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 262-270
Persistent link: https://www.econbiz.de/10011473143
Saved in:
10
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
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