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Do mindfulness and perceived organizational support work? : fear of COVID-19 on restaurant frontline employees' job insecurity and emotional exhaustion
Chen, Han; Eyoun, Khalid - In: International journal of hospitality management 94 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012495032
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Workplace incivility in restaurants : who's the real victim? : employee deviance and customer reciprocity
Jin, Dan; Kim, Kawon Kathy; DiPietro, Robin B. - In: International journal of hospitality management 86 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241505
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Enhancing employee voice to advance the hospitality organization's marketing capabilities : a multilevel perspective
King, Ceridwyn; So, Kevin Kam Fung; DiPietro, Robin B.; … - In: International journal of hospitality management 91 (2020), pp. 1-15
Persistent link: https://www.econbiz.de/10012389118
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For my eyes only : the effect of supervisor nosiness on knowledge sharing behavior among restaurant workers
Currie, Richard A.; Achyldurdyyeva, Jennet; Guchait, … - In: International journal of hospitality management 120 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015071096
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The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone; Lam, Terry - In: International journal of hospitality management 27 (2008) 4, pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
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The effect of relational benefits on perceived value in relation to customer loyalty : an empirical study in the Australian coffee outlets industry
Chen, Po-tsang; Hu, Hsin-hui - In: International journal of hospitality management 29 (2010) 3, pp. 405-412
Persistent link: https://www.econbiz.de/10003983139
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Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon; Jang, Soocheong - In: International journal of hospitality management 29 (2010) 3, pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
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Creating a model of customer equity for chain restaurant brand formation
Hyun, Sunghyup Sean - In: International journal of hospitality management 28 (2009) 4, pp. 529-539
Persistent link: https://www.econbiz.de/10003875721
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Contingency variables for customer share of visits to full-service restaurant
Kim, Wansoo; Ok, Chihyung; Canter, Deborah D. - In: International journal of hospitality management 29 (2010) 1, pp. 135-147
Persistent link: https://www.econbiz.de/10003964246
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Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon; Jang, Soocheong - In: International journal of hospitality management 28 (2009) 3, pp. 319-327
Persistent link: https://www.econbiz.de/10003855714