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~isPartOf:"International journal of hospitality management"
~person:"Bilgihan, Anil"
~person:"Wang, Xingyu"
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Dienstleistungsqualität
7
Service quality
7
Customer satisfaction
6
Kundenzufriedenheit
6
Consumer behaviour
3
Emotion
3
Konsumentenverhalten
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Service recovery performance
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Complaint management
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Food
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Bilgihan, Anil
Wang, Xingyu
Han, Heesup
11
Jang, Soocheong
11
Mattila, Anna S.
10
Wong, IpKin Anthony
9
Guchait, Priyanko
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Lu, Lu
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Law, Chun Hung Roberts
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Line, Nathaniel D.
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Zhang, Tingting
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Madera, Juan M.
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Qu, Hailin
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Lee, Jin-soon
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Lynn, Michael
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Pizam, Abraham
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Sparks, Beverley
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Torres, Edwin N.
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Yang, Yang
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Ye, Yijiao
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Ali, Faizan
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Chen, Ming-Hsiang
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Cheng, Ching-Chan
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DiPietro, Robin B.
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International journal of hospitality management
Journal of retailing and consumer services
2
Journal of service management
2
Accounting & taxation : AT
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
Journal of hospitality marketing & management
1
Technological forecasting & social change : an international journal
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The Cornell hospitality quarterly
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
7
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1
Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu
;
Guchait, Priyanko
;
Do The Khoa
; …
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
Saved in:
2
Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance
Wang, Xingyu
;
Wen, Xueqi
;
Paşamehmetoğlu, Ayşın
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
Saved in:
3
Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
4
Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama
;
Choi, Hyeyoon
;
Bujisic, Milos
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
Saved in:
5
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
6
Willingness to pay in negative restaurant service encounters
Sukhu, Anupama
;
Bilgihan, Anil
;
Seo, Soobin
- In:
International journal of hospitality management
65
(
2017
),
pp. 11-19
Persistent link: https://www.econbiz.de/10011738809
Saved in:
7
The impact of servicescape on hedonic value and behavioral intentions : the importance of previous experience
Dedeoğlu, Bekir Bora
;
Bilgihan, Anil
;
Ye, Haobin
; …
- In:
International journal of hospitality management
72
(
2018
),
pp. 10-20
Persistent link: https://www.econbiz.de/10011872661
Saved in:
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