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~isPartOf:"International journal of hospitality management"
~person:"Lynn, Michael"
~person:"Wang, Xingyu"
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Dienstleistungsqualität
8
Service quality
8
Customer satisfaction
6
Kundenzufriedenheit
6
Service recovery performance
3
Tipping behaviour
3
Trinkgeld
3
Beschwerdemanagement
2
Complaint management
2
Cruise
2
Cruise industry
2
Error management
2
Hospital
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Krankenhaus
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Kreuzfahrt
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Tipping policy
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Anxiety
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Arbeitsverhalten
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Arbeitszufriedenheit
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Betriebliches Bildungsmanagement
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Consumer behaviour
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Creativity
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Emotion
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Employee-theft
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Employer-provided training
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Error management training
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Error tolerance
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Gastgewerbe
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Gastronomie
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Gerechtigkeit
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Gratitude
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Hospitality industry
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Job satisfaction
1
Justice
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Konsumentenverhalten
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Kreativität
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Mindfulness
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Online ratings
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Organizational behaviour
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Lynn, Michael
Wang, Xingyu
Han, Heesup
11
Jang, Soocheong
11
Mattila, Anna S.
10
Wong, IpKin Anthony
9
Guchait, Priyanko
8
Lu, Lu
7
Law, Chun Hung Roberts
6
Line, Nathaniel D.
6
Zhang, Tingting
6
Kim, Woo Gon
5
Madera, Juan M.
5
Prentice, Catherine
5
Qu, Hailin
5
So, Kevin Kam Fung
5
Altinay, Levent
4
Bai, Billy
4
Brewster, Zachary W.
4
Hanks, Lydia
4
King, Ceridwyn
4
Lee, Jin-soon
4
Lee, Lindsey
4
Pizam, Abraham
4
Sparks, Beverley
4
Torres, Edwin N.
4
Yang, Yang
4
Ye, Yijiao
4
Ali, Faizan
3
Bilgihan, Anil
3
Chen, Ming-Hsiang
3
Cheng, Ching-Chan
3
Choi, Hyeyoon
3
DiPietro, Robin B.
3
Gan, Bernard
3
Gursoy, Dogan
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Heo, Cindy Yoonjoung
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Hyun, Sunghyup Sean
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International journal of hospitality management
Applied economics letters
2
Journal of economic psychology : research in economic psychology and behavioral economics
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Accounting & taxation : AT
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
The journal of socio-economics
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ECONIS (ZBW)
8
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1
The effects of tipping policies on customer satisfaction : a test from the cruise industry
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
51
(
2015
),
pp. 15-18
Persistent link: https://www.econbiz.de/10011413939
Saved in:
2
Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu
;
Guchait, Priyanko
;
Do The Khoa
; …
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
Saved in:
3
Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance
Wang, Xingyu
;
Wen, Xueqi
;
Paşamehmetoğlu, Ayşın
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
Saved in:
4
Tipping policy effects on customer satisfaction : an informative failure to replicate
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-4
Persistent link: https://www.econbiz.de/10012241485
Saved in:
5
Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
6
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
7
A within-restaurant analysis of changes in customer satisfaction following the introduction of service inclusive pricing or automatic service charges
Lynn, Michael
;
Brewster, Zachary W.
- In:
International journal of hospitality management
70
(
2018
),
pp. 9-15
Persistent link: https://www.econbiz.de/10011825956
Saved in:
8
Service sweethearting : an effective way to increase tips?
Lynn, Michael
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014439935
Saved in:
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