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~isPartOf:"International journal of hospitality management"
~subject:"E-commerce"
~subject:"Service quality"
~subject:"Supplier relationship management"
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E-commerce
Service quality
Supplier relationship management
Customer satisfaction
378
Kundenzufriedenheit
378
Consumer behaviour
305
Konsumentenverhalten
305
Beziehungsmarketing
300
Relationship marketing
300
Dienstleistungsqualität
265
Hotel industry
203
Hotellerie
203
Gastronomie
144
Restaurant industry
144
Social Web
92
Social web
92
Emotion
82
Viral marketing
61
Virales Marketing
61
Arbeitszufriedenheit
57
Job satisfaction
57
Satisfaction
57
Internet marketing
55
Online-Marketing
55
Brand management
53
Markenführung
53
Customer service
52
Kundenservice
52
Beschwerdemanagement
47
Complaint management
47
Brand image
44
Markenimage
44
Hospitality industry
41
USA
41
United States
41
Gastgewerbe
40
Tourism employees
40
Tourismusberufe
40
Hospital
39
Krankenhaus
39
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280
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Han, Heesup
10
Jang, Soocheong
8
Guchait, Priyanko
7
Wong, IpKin Anthony
7
Law, Chun Hung Roberts
6
Mattila, Anna S.
5
Prentice, Catherine
4
Qu, Hailin
4
Torres, Edwin N.
4
Altinay, Levent
3
Bai, Billy
3
Bilgihan, Anil
3
Choi, Hyeyoon
3
DiPietro, Robin B.
3
Hyun, Sunghyup Sean
3
Kim, Haemi
3
Kim, Seongseop
3
Kim, Woo Gon
3
Lee, Jin-soon
3
Lee, Lindsey
3
Lu, Lu
3
Lynn, Michael
3
Madera, Juan M.
3
Seo, Soobin
3
So, Kevin Kam Fung
3
Wang, Xingyu
3
Xu, Xun
3
Yang, Yang
3
Zhang, Tingting
3
Ali, Faizan
2
Alrawadieh, Zaid
2
Arboleda, Ana M.
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Bonn, Mark Andrew
2
Brewster, Zachary W.
2
Bulchand-Gidumal, Jacques
2
Busser, James A.
2
Cheng, Bao
2
Cho, Meehee
2
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International journal of hospitality management
Journal of retailing and consumer services
343
Journal of business research : JBR
323
Industrial marketing management : the international journal for industrial and high-tech firms
293
The journal of services marketing
173
The service industries journal
164
The journal of business & industrial marketing
157
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
143
Journal of hospitality marketing & management
116
International journal of contemporary hospitality management
114
Journal of travel and tourism marketing
110
Services marketing quarterly
107
Service business
89
SpringerLink / Bücher
81
Tourism management : research, policies, practice
81
Journal of air transport management
77
Journal of service research : JSR
77
The TQM journal : the international review of organizational improvement
76
Cogent business & management
75
Asia Pacific journal of marketing and logistics
70
International journal of quality and service sciences
69
Technological forecasting & social change : an international journal
67
International journal of electronic customer relationship management : IJECRM
66
International journal of services and operations management
66
Journal of the Academy of Marketing Science
66
Journal of service management
65
Journal of strategic marketing
63
International journal of electronic marketing and retailing : IJEMR
62
Total quality management & business excellence
62
International journal of quality & reliability management
60
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
58
International journal of business information systems : IJBIS
58
International journal of productivity and quality management : IJPQM
57
Electronic commerce research
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
International journal of services, economics and management
53
Marketing intelligence & planning
52
International journal of production economics
51
The international journal of bank marketing : IJBM
51
Managing service quality : MSQ ; an international journal
50
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ECONIS (ZBW)
280
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1
A social media analysis of the contribution of destinations to client satisfaction with hotels
Bulchand-Gidumal, Jacques
;
Melián-González, Santiago
; …
- In:
International journal of hospitality management
35
(
2013
),
pp. 44-47
Persistent link: https://www.econbiz.de/10010225933
Saved in:
2
Exploring online consumer experiences and experiential emotions offered by travel websites that accept cryptocurrency payments
Luo, Jian Ming
;
Hu, Zongwei
;
Law, Chun Hung Roberts
- In:
International journal of hospitality management
119
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10015069858
Saved in:
3
Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh
;
Tukamushaba, Eddy Kurobuza
- In:
International journal of hospitality management
45
(
2015
),
pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
Saved in:
4
Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik
;
Lee, Jin-soon
;
Lee, Choong-Ki
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
Saved in:
5
Users' perceptions of two types of hotel reservation Web sites
Morosan, Cristian
;
Jeong, Miyoung
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 284-292
Persistent link: https://www.econbiz.de/10003687506
Saved in:
6
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
Saved in:
7
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
8
Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
9
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu
;
Ye, Haobin
;
Bai, Billy
;
Wang, Wei Heng
- In:
International journal of hospitality management
46
(
2015
),
pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Saved in:
10
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
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