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~isPartOf:"International journal of hospitality management"
~subject:"Internet marketing"
~subject:"Service quality"
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Internet marketing
Service quality
Beziehungsmarketing
280
Relationship marketing
280
Consumer behaviour
171
Konsumentenverhalten
171
Customer satisfaction
138
Kundenzufriedenheit
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Jang, Soocheong
5
Mattila, Anna S.
5
Han, Heesup
4
Prentice, Catherine
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Qu, Hailin
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Torres, Edwin N.
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Wong, IpKin Anthony
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Lu, Lu
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International journal of hospitality management
Journal of retailing and consumer services
234
Journal of business research : JBR
177
The journal of services marketing
115
The service industries journal
95
Services marketing quarterly
63
Journal of hospitality marketing & management
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of service management
57
Journal of service research : JSR
56
International journal of contemporary hospitality management
52
Industrial marketing management : the international journal for industrial and high-tech firms
50
Service business
48
Journal of travel and tourism marketing
46
International journal of internet marketing and advertising : IJIMA
43
Cogent business & management
42
Journal of service research
42
Journal of strategic marketing
41
Journal of the Academy of Marketing Science
37
International journal of electronic marketing and retailing : IJEMR
36
Marketing intelligence & planning
36
Tourism management : research, policies, practice
34
Asia Pacific journal of marketing and logistics
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
33
The TQM journal : the international review of organizational improvement
32
International journal of quality and service sciences
31
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
31
SpringerLink / Bücher
30
Psychology & marketing
27
The international journal of bank marketing : IJBM
27
International journal of services and operations management
26
The journal of product & brand management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
International journal of electronic customer relationship management : IJECRM
24
Journal of marketing
24
International journal of services, economics and management
23
Journal of air transport management
23
Journal of internet commerce
23
Journal of service theory and practice : JSTP
23
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ECONIS (ZBW)
135
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1
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135
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date (oldest first)
1
Formal versus casual : how do customers respond to
service
robots' uniforms? : the roles of
service
type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
2
Automated, human, or semi-automated
service
in restaurants? : an investigation of technology-enabled
service
designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
3
Customer-robot interactions : understanding customer experience with
service
robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
4
Proactivity or passivity? : an investigation of the effect of
service
robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
5
"How may I help you?" : says a robot : examining language styles in the
service
encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
6
Designing lifestyle hotels
Cheng, Jen-Son
;
Tang, Ta-Wei
;
Wang, Tsai-Chiao
- In:
International journal of hospitality management
58
(
2016
),
pp. 95-106
Persistent link: https://www.econbiz.de/10011581400
Saved in:
7
To gift or not to gift : how providing a memento affects a restaurant magician's tips
Frank, David G.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012241528
Saved in:
8
Measuring the experience of hospitality : scale development and validation
Pijls, Ruth
;
Groen, Brenda H.
;
Galetzka, Mirjam
;
Pruyn, Ad
- In:
International journal of hospitality management
67
(
2017
),
pp. 125-133
Persistent link: https://www.econbiz.de/10011785179
Saved in:
9
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of
service
assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
10
Role of trust in customer attitude and behaviour formation towards social
service
robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
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