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A Bayesian approach to quality...
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Quality management
31
Qualitätsmanagement
31
Dienstleistungsqualität
21
Service quality
21
Hotel industry
16
Hotellerie
16
Customer satisfaction
12
Kundenzufriedenheit
12
Firm performance
9
Unternehmenserfolg
9
Beziehungsmarketing
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Product quality
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Produktqualität
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Consumer behaviour
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Gastgewerbe
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Taiwan
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Tourism employees
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Tourismusberufe
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Umweltmanagement
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AHP approach
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Airbnb
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31
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Pereira-Moliner, Jorge
3
Han, Heesup
2
Lee, Jin-soo
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Molina Azorín, José Francisco
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Tarí, Juan José
2
Wong, IpKin Anthony
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Ariza-Montes, Antonio
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International journal of hospitality management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
480
The TQM journal : the international review of organizational improvement
416
International journal of quality & reliability management
404
International journal of production research
354
Total quality management & business excellence
250
International journal of production economics
200
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
176
SpringerLink / Bücher
107
European journal of operational research : EJOR
98
International journal of services and operations management
90
International journal of quality and service sciences
84
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
International journal of process management and benchmarking : IJPMB
62
Europäische Hochschulschriften / 5
61
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
DGQ
58
Health care management review : HCM review
55
Amfiteatru economic : an economic and business research periodical
54
Journal of industrial engineering and management : JIEM
53
Beiträge zur Hochschulpolitik
47
Journal of operations management
47
Management science : journal of the Institute for Operations Research and the Management Sciences
43
IEEE transactions on engineering management : EM
42
Journal of health organization and management
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
International journal of technology management : IJTM
38
Cogent business & management
36
International journal of business excellence : IJBEX
36
International journal of services and operations management : IJSOM
36
Springer eBook Collection
36
Gabler Edition Wissenschaft
35
A Productivity Press book
32
European research studies
32
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ECONIS (ZBW)
31
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1
The relationships between CRM, RQ, and CLV based on different hotel preferences
Wu, Shwu-ing
;
Li, Pei-chi
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 262-271
Persistent link: https://www.econbiz.de/10008907651
Saved in:
2
Levels of quality and environmental management in the hotel industry : their joint influence on firm performance
Tarí, Juan Jośe
;
Claver Cortés, Enrique
; …
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 500-510
Persistent link: https://www.econbiz.de/10003983178
Saved in:
3
Does uncertain demand affect service quality?
Chen, Chiang-Ming
;
Chiu, Hsien-Hung
;
Chi, Yan-Ping
;
Wu, …
- In:
International journal of hospitality management
46
(
2015
),
pp. 76-78
Persistent link: https://www.econbiz.de/10011301995
Saved in:
4
Total quality management, market orientation and hotel performance : the moderating effects of external environmental factors
Wang, Cheng-hua
;
Chen, Kuan-yu
;
Chen, Shiu-chun
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 119-129
Persistent link: https://www.econbiz.de/10009406146
Saved in:
5
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
6
Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping
;
Ziqi Liao
- In:
International journal of hospitality management
35
(
2013
),
pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
Saved in:
7
Total quality management, corporate social responsibility and performance in the hotel industry
Benavides Velasco, Carlos A.
;
Quintana García, Cristina
; …
- In:
International journal of hospitality management
41
(
2014
),
pp. 77-87
Persistent link: https://www.econbiz.de/10010403079
Saved in:
8
Developing and validating a multidimensional quality scale for mega-events
Lee, Jin-soo
;
Lee, Choong-Ki
;
Park, Chang-kyu
- In:
International journal of hospitality management
43
(
2014
),
pp. 121-131
Persistent link: https://www.econbiz.de/10010427927
Saved in:
9
The impact of quality management on productivity in the hospitality sector
Benavides-Chicón, Carlos Guillermo
;
Ortega Aguaza, …
- In:
International journal of hospitality management
42
(
2014
),
pp. 165-173
Persistent link: https://www.econbiz.de/10010410744
Saved in:
10
Enhancing service quality improvement strategies of fine-dining restaurants : new insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis
Cheng, Ching-chan
;
Chen, Cheng-ta
;
Hsu, Fu-sung
;
Hu, …
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1155-1166
Persistent link: https://www.econbiz.de/10009566985
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