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Power of apologetic responses in online travel community
Guo, Xiaoshu; Ye, Qiang; Law, Chun Hung Roberts; Liang, Sai - In: International journal of hospitality management 103 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
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Social media and empowerment in hospitality and tourism decision-making : a study among UK Muslim women
Khan, Imran Maqbool; Sahadev, Sunil; Rashid, Tahir; … - In: International journal of hospitality management 101 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013271323
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Online CSR communication in the hotel industry : evidence from small hotels
Ettinger, Andrea; Grabner-Kräuter, Sonja; Terlutter, Ralf - In: International journal of hospitality management 68 (2018), pp. 94-104
Persistent link: https://www.econbiz.de/10011811159
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Gamification in tourism and hospitality review platforms : how to R.A.M.P. up users’ motivation to create content
Bravo, Rafael; Catalán, Sara; Pina, José M. - In: International journal of hospitality management 99 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10013327971
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A social media analysis of the contribution of destinations to client satisfaction with hotels
Bulchand-Gidumal, Jacques; Melián-González, Santiago; … - In: International journal of hospitality management 35 (2013), pp. 44-47
Persistent link: https://www.econbiz.de/10010225933
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The impact of social media reviews on restaurant performance : the moderating role of excellence certificate
Kim, Woo Gon; Li, Jun; Brymer, Robert A. - In: International journal of hospitality management 55 (2016), pp. 41-51
Persistent link: https://www.econbiz.de/10011497923
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Understanding service attributes of robot hotels : a sentiment analysis of customer online reviews
Luo, Jian Ming; Vu, Huy Quan; Li, Gang; Law, Chun Hung … - In: International journal of hospitality management 98 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10013198484
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Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform
Pokryshevskaya, Elena B.; Antipov, Evgeny A. - In: International journal of hospitality management 67 (2017), pp. 1-10
Persistent link: https://www.econbiz.de/10011785129
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Projecting service quality : the effects of social media reviews on service perception
Ha, Erin Younhee; Lee, Heejung - In: International journal of hospitality management 69 (2018), pp. 132-141
Persistent link: https://www.econbiz.de/10011821914
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Let me engage you : peer engagement behaviour on peer-to-peer platforms
Marvi, Reza; Foroudi, Pantea; Fakhreddin, Farbod - In: International journal of hospitality management 115 (2023), pp. 1-20
Persistent link: https://www.econbiz.de/10014487582