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~isPartOf:"International journal of hospitality management"
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Service quality
409
Dienstleistungsqualität
408
Customer satisfaction
219
Kundenzufriedenheit
219
Consumer behaviour
201
Konsumentenverhalten
201
Hotel industry
150
Hotellerie
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120
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Mattila, Anna S.
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Han, Heesup
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Guchait, Priyanko
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Jang, Soocheong
9
Wong, IpKin Anthony
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Line, Nathaniel D.
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Lu, Lu
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Prentice, Catherine
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Qu, Hailin
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Bilgihan, Anil
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Brewster, Zachary W.
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Lee, Jin-soon
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Torres, Edwin N.
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Wang, Xingyu
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Ye, Yijiao
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Cheng, Ching-Chan
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Karatepe, Osman M.
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3
Kim, Seongseop
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Law, Rob
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International journal of hospitality management
SpringerLink / Bücher
776
The service industries journal
575
Journal of business research : JBR
411
Journal of retailing and consumer services
369
Working paper / National Bureau of Economic Research, Inc.
296
NBER working paper series
289
The journal of services marketing
289
Springer eBook Collection
277
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
257
NBER Working Paper
248
International journal of contemporary hospitality management
195
Journal of Services Marketing
194
Management Decision
184
European research studies
177
Europäische Hochschulschriften / 5
177
Auditing : a journal of practice & theory
176
Journal of service management
175
Journal of service research : JSR
168
Services marketing quarterly
165
Service business
163
Industrial marketing management : the international journal for industrial and high-tech firms
160
Tourism management : research, policies, practice
160
The TQM journal : the international review of organizational improvement
153
Journal of hospitality marketing & management
150
Journal of air transport management
149
Discussion paper series / IZA
143
International journal of productivity and quality management : IJPQM
140
International journal of services and operations management
140
International journal of quality & reliability management
134
International journal of quality and service sciences
133
Gabler Edition Wissenschaft
132
Journal of travel and tourism marketing
129
Cogent business & management
126
International journal of production economics
126
Management science : journal of the Institute for Operations Research and the Management Sciences
126
Discussion paper / Centre for Economic Policy Research
123
International Journal of Contemporary Hospitality Management
123
MPRA Paper
119
Health care management review : HCM review
118
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ECONIS (ZBW)
472
USB Cologne (EcoSocSci)
1
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1
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
2
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
Saved in:
3
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
4
Designing lifestyle hotels
Cheng, Jen-Son
;
Tang, Ta-Wei
;
Wang, Tsai-Chiao
- In:
International journal of hospitality management
58
(
2016
),
pp. 95-106
Persistent link: https://www.econbiz.de/10011581400
Saved in:
5
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
6
A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world : the role of service robots
Seyitoğlu, Faruk
;
Ivanov, Stanislav
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389791
Saved in:
7
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
8
The importance of human-related factors on service innovation and performance
Tajeddini, Kayhan
;
Martin, Emma
;
Altinay, Levent
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012241335
Saved in:
9
Making innovation happen through building social capital and scanning environment
Tang, Ta-Wei
- In:
International journal of hospitality management
56
(
2016
),
pp. 56-65
Persistent link: https://www.econbiz.de/10011520944
Saved in:
10
Dual-focused transformational leadership and service innovation in hospitality organisations : a multilevel investigation
Yang, Mingjun
;
Luu Trong Tuan
;
Qian, David
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013198487
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