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Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees
Yang, Fiona X.; Lau, Virginia Meng-Chan - In: International journal of hospitality management 83 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10012121888
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An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop; Kim, Peter Beomcheol; Kim, Seontaik; … - In: International journal of hospitality management 84 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
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Emotional labor in the hospitality industry : the influence of contextual factors
Shani, Amir; Uriely, Natan; Reichel, Arie; Ginsburg, Limor - In: International journal of hospitality management 37 (2014), pp. 150-158
Persistent link: https://www.econbiz.de/10010354188
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How the COVID-19 pandemic affected hotel employee stress : employee perceptions of occupational stressors and their consequences
Wong, Antony King Fung; Kim, Seongseop; Kim, Jungkeun; … - In: International journal of hospitality management 93 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012435962
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A diary study of work consequences for hotel employees victimized by supervisor from a demand-resource perspective on employee emotions
Park, In-Jo; Kim, Peter Beomcheol; Jung, Heajung; Yun, … - In: International journal of hospitality management 92 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012425076
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Do mindfulness and perceived organizational support work? : fear of COVID-19 on restaurant frontline employees' job insecurity and emotional exhaustion
Chen, Han; Eyoun, Khalid - In: International journal of hospitality management 94 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012495032
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New employee orientation, role-related stressors and conflict at work : consequences for work attitudes and performance of hospitality employees
Raub, Steffen P.; Borzillo, Stefano; Perretten, Gabrielle; … - In: International journal of hospitality management 94 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012495064
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Does "Nei Juan" affect "Tang Ping" for hotel employees? : the moderating effect of effort-reward imbalance
Yin, Jie; Ji, Yingchao; Ni, Yensen - In: International journal of hospitality management 109 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014282510
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Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian; Xie, Lishan - In: International journal of hospitality management 114 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
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How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo; Khoo-Lattimore, Catheryn; Huey Chern Boo - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547701