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Enhancing business performance of hotels : the role of innovation and customer orientation
Grissemann, Ursula; Plank, Andreas; Brunner-Sperdin, … - In: International journal of hospitality management 33 (2013), pp. 347-356
Persistent link: https://www.econbiz.de/10009746346
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Becoming an ambidextrous hotel : the role of customer orientation
Tang, Ta-wei - In: International journal of hospitality management 39 (2014), pp. 1-10
Persistent link: https://www.econbiz.de/10010389452
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Developing creative service ideas through hotel customer engagement for open innovation : focused on empowerment and motivation processes
Shin, Hakseung; Perdue, Richard R. - In: International journal of hospitality management 100 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013266279
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The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone; Lam, Terry - In: International journal of hospitality management 27 (2008) 4, pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
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The relationship between food-related personality traits, satisfaction, and loyalty among visitors attending food events and festivals
Kim, Yeong Gug; Suh, Bo Won; Eves, Anita - In: International journal of hospitality management 29 (2010) 2, pp. 216-226
Persistent link: https://www.econbiz.de/10003971029
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The hospitality of the host : a cross-cultural examination of managerially facilitated consumer-to-consumer interactions
Levy, Stuart E. - In: International journal of hospitality management 29 (2010) 2, pp. 319-327
Persistent link: https://www.econbiz.de/10003971462
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Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik; Lee, Jin-soon; Lee, Choong-Ki - In: International journal of hospitality management 29 (2010) 2, pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
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The relationships between CRM, RQ, and CLV based on different hotel preferences
Wu, Shwu-ing; Li, Pei-chi - In: International journal of hospitality management 30 (2011) 2, pp. 262-271
Persistent link: https://www.econbiz.de/10008907651
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Empowerment in hospitality organizations : customer orientation and organizational support
Ro, Heejung; Chen, Po-ju - In: International journal of hospitality management 30 (2011) 2, pp. 422-428
Persistent link: https://www.econbiz.de/10008908367
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From broadway to the Bistro : partnering with the arts to attract upscale customers
McCleary, Ken W.; Lattimer, Charles L.; Clemenz, Candice E. - In: International journal of hospitality management 27 (2008) 2, pp. 197-203
Persistent link: https://www.econbiz.de/10003687386