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~isPartOf:"International journal of hospitality management"
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Beziehungsmarketing
299
Relationship marketing
299
Consumer behaviour
177
Konsumentenverhalten
177
Customer satisfaction
148
Kundenzufriedenheit
148
Dienstleistungsqualität
132
Service quality
132
Hotel industry
98
Hotellerie
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Gastronomie
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Markenführung
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Markenimage
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Han, Heesup
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Jang, Soocheong
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Mattila, Anna S.
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Tanford, Sarah
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Yu, Jongsik
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Assaf, A. Georges
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Back, Ki-Joon
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Bai, Billy
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Chua, Bee-Lia
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DiPietro, Robin B.
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Gao, Yixing
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Ha, Jooyeon
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Josiassen, Alexander
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International journal of hospitality management
SpringerLink / Bücher
1,609
Journal of business research : JBR
756
Journal of retailing and consumer services
612
Industrial marketing management : the international journal for industrial and high-tech firms
564
Gabler Edition Wissenschaft
363
Springer eBook Collection
349
Springer eBook Collection / Business and Economics
341
Research
264
The journal of business & industrial marketing
248
Europäische Hochschulschriften / 5
233
The journal of services marketing
228
Journal of the Academy of Marketing Science
221
The journal of personal selling & sales management : JPSSM
218
The service industries journal
210
Lehrbuch
187
Journal of strategic marketing
185
Journal of marketing
165
International journal of electronic customer relationship management : IJECRM
146
Journal of retailing
128
International journal of contemporary hospitality management
122
Journal of service research : JSR
122
Journal of travel and tourism marketing
120
Psychology & marketing
119
European journal of marketing : EJM
116
Journal of hospitality marketing & management
116
Tourism management : research, policies, practice
113
Asia Pacific journal of marketing and logistics
112
Marketing intelligence & planning
112
The journal of product & brand management
112
The journal of brand management : an international journal
110
Journal of service management
109
essentials
109
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
106
Cogent business & management
103
Gabler Research
102
Services marketing quarterly
98
Hamburger Schriften zur Marketingforschung
97
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
97
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
95
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ECONIS (ZBW)
307
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1
Does advertising spending improve sales performance?
Assaf, A. Georges
;
Josiassen, Alexander
;
Mattila, Anna S.
; …
- In:
International journal of hospitality management
48
(
2015
),
pp. 161-166
Persistent link: https://www.econbiz.de/10011341591
Saved in:
2
Airbnb's effect on hotel sales growth
Blal, Inès
;
Singal, Manisha
;
Templin, Jonathan
- In:
International journal of hospitality management
73
(
2018
),
pp. 85-92
Persistent link: https://www.econbiz.de/10011886692
Saved in:
3
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
Saved in:
4
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
5
Fostering employee-customer identification : the impact of relational job design
Li, Yan
;
Guo, Weining
;
Armstrong, Steven J.
;
Xie, Yi
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495023
Saved in:
6
The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
Saved in:
7
Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees
Yang, Fiona X.
;
Lau, Virginia Meng-Chan
- In:
International journal of hospitality management
83
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012121888
Saved in:
8
Online upselling : moving beyond offline upselling in the hotel industry
Denizci Guillet, Basak
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012146179
Saved in:
9
The role of server-patron mutual disclosure in the formation of rapport with and revisit intentions of patrons at full-service restaurants : the moderating roles of marital status...
Hwang, Jinsoo
;
Kim, Samuel Seongseop
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
33
(
2013
),
pp. 64-75
Persistent link: https://www.econbiz.de/10009746514
Saved in:
10
Decisive mechanism of organizational citizenship behavior in the hotel industry : an application of economic game theory
Wei, Xiang
;
Qu, Hailin
;
Ma, Emily
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1244-1253
Persistent link: https://www.econbiz.de/10009567527
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