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Does bureaucracy kill individual initiative? : the impact of structure on organizational citizenship behavior in the hospitality industry
Raub, Steffen - In: International journal of hospitality management 27 (2008) 2, pp. 179-186
Persistent link: https://www.econbiz.de/10003687382
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The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy; Law, Rob; Wen, Ivan - In: International journal of hospitality management 27 (2008) 3, pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
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The interaction of major resources and their influence on waiting times in a multi-stage restaurant
Hwang, Johye; Lambert, Carolyn U. - In: International journal of hospitality management 27 (2008) 4, pp. 541-551
Persistent link: https://www.econbiz.de/10003860306
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Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh; Brun, Isabelle; Morales Alvarez, Miguel - In: International journal of hospitality management 27 (2008) 4, pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
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Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik; Lee, Jin-soon; Lee, Choong-Ki - In: International journal of hospitality management 29 (2010) 2, pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
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Customers’ perceptions of service quality : do servers’ age stereotypes matter?
Luoh, Hsiang-fei; Tsaur, Sheng-hshiung - In: International journal of hospitality management 30 (2011) 2, pp. 283-289
Persistent link: https://www.econbiz.de/10008907646
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Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude : a gender-difference approach
Kwun, David Joon-wuk - In: International journal of hospitality management 30 (2011) 2, pp. 252-261
Persistent link: https://www.econbiz.de/10008907670
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Towards strategic intent : perceptions of disability service provision amongst hotel accommodation managers
Darcy, Simon; Pegg, Shane - In: International journal of hospitality management 30 (2011) 2, pp. 468-476
Persistent link: https://www.econbiz.de/10008908361
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Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations
Jeong, EunHa; Jang, Soocheong - In: International journal of hospitality management 30 (2011) 2, pp. 356-366
Persistent link: https://www.econbiz.de/10008908379
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Restaurant consumers repeat patronage : a service quality concern
Barber, Nelson; Goodman, Raymond J.; Goh, Ben K. - In: International journal of hospitality management 30 (2011) 2, pp. 329-336
Persistent link: https://www.econbiz.de/10008908386