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How does social distance impact customers' complaint intentions? : a cross-cultural examination
Fan, Alei; Mattila, Anna S.; Zhao, Xinyuan - In: International journal of hospitality management 47 (2015), pp. 25-34
Persistent link: https://www.econbiz.de/10011312551
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Cross-cultural comparison of Chinese and Arab consumer complaint behavior in the hotel context
Jahandideh, Behrouz; Golmohammadi, Alireza; Meng, Fang; … - In: International journal of hospitality management 41 (2014), pp. 67-76
Persistent link: https://www.econbiz.de/10010403087
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Photo vs. art? : the design of consumption guidance in cultural food consumption
Wu, Luorong; Liu, Qing; Huang, Huiling; Yu, Xi - In: International journal of hospitality management 97 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012820032
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Customer value in Quick-Service Restaurants : a cross-cultural study
Gallarza-Granizo, Martina G.; Ruiz-Molina, María-Eugenia; … - In: International journal of hospitality management 85 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241407
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"Chef recommended" or "most popular"? : cultural differences in customer preference for recommendation labels
Yang, Bi; Mattila, Anna S. - In: International journal of hospitality management 86 (2020), pp. 1-5
Persistent link: https://www.econbiz.de/10012241525
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Influence of culture on purchase decision : integrative models development of amusement park customers
Choi, Danny Woosik; Lee, Seoki; Alcorn, Michelle - In: International journal of hospitality management 87 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241785
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Using traditional rituals in hospitality to gain value : a study on the impact of Feng Shui
Ogilvie, Madeleine; Ng, Danny; Xiang, Erwei; Ryan, Maria M. - In: International journal of hospitality management 72 (2018), pp. 1-9
Persistent link: https://www.econbiz.de/10011872658
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Assisting problem gamblers in the gaming venue : an assessment of practices and procedures followed by frontline hospitality staff
Hing, Nerilee; Nuske, Elaine - In: International journal of hospitality management 30 (2011) 2, pp. 459-467
Persistent link: https://www.econbiz.de/10008908362
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The BYOB of wine phenomenon of consumers in the Australian licensed on-premise foodservice sector
Bruwer, Johan; Nam, Kyung-hwa - In: International journal of hospitality management 29 (2010) 1, pp. 83-91
Persistent link: https://www.econbiz.de/10003964088
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The influence of guarantees, active requests to voice and failure severity on customer complaint behavior
MacQuilken, Lisa; Robertson, Nichola - In: International journal of hospitality management 30 (2011) 4, pp. 953-962
Persistent link: https://www.econbiz.de/10009242071