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How self-gratification and social values shape revisit intention and customer loyalty of Airbnb customers
Tajeddini, Kayhan; Gamage, Thilini Chathurika; Ul … - In: International journal of hospitality management 100 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013266150
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New or repeat customers : how does physical environment influence their restaurant experience?
Ryu, Kisang; Han, Heesup - In: International journal of hospitality management 30 (2011) 3, pp. 599-611
Persistent link: https://www.econbiz.de/10009130570
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Building loyalty through reward programs : the influence of perceptions of fairness and brand attachment
Hwang, Eunmin; Baloglu, Seyhmus; Tanford, Sarah - In: International journal of hospitality management 76 (2019) 1, pp. 19-28
Persistent link: https://www.econbiz.de/10011981828
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Impacts of cruise industry corporate social responsibility reputation on customers' loyalty : mediating role of trust and identification
Ahn, Jiseon; Shamim, Amjad; Park, Jungkun - In: International journal of hospitality management 92 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012425029
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Should I book another hotel? : the effects of sickness and ethnicity on customer brand loyalty and positive word of mouth
Leal, Catarina Correia; Ferreira, Aristides Isidoro - In: International journal of hospitality management 91 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012389826
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Human baristas and robot baristas : how does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?
Hwang, Jinsoo; Choe, Ja Young; Kim, Heather Markham; … - In: International journal of hospitality management 99 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10013327964
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The relationships between CRM, RQ, and CLV based on different hotel preferences
Wu, Shwu-ing; Li, Pei-chi - In: International journal of hospitality management 30 (2011) 2, pp. 262-271
Persistent link: https://www.econbiz.de/10008907651
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Creating a model of customer equity for chain restaurant brand formation
Hyun, Sunghyup Sean - In: International journal of hospitality management 28 (2009) 4, pp. 529-539
Persistent link: https://www.econbiz.de/10003875721
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Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector
Gallarza, Martina G.; Arteaga, Francisco; Del Chiappa, … - In: International journal of hospitality management 47 (2015), pp. 140-150
Persistent link: https://www.econbiz.de/10011312536
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Antecedents of loyalty toward rural hospitality enterprises : the moderating effect of the customer's previous experience
Peña, Ana Isabel Polo; Jamilena, Dolores María Frías; … - In: International journal of hospitality management 34 (2013), pp. 127-137
Persistent link: https://www.econbiz.de/10009766722