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Predictors of occupational differences in tipping
Lynn, Michael - In: International journal of hospitality management 81 (2019), pp. 221-228
Persistent link: https://www.econbiz.de/10012128336
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Workplace ostracism and knowledge hiding in service organizations
Zhao, Hongdan; Xia, Qing; He, Peixu; Sheard, Geoff; Wan, Pei - In: International journal of hospitality management 59 (2016), pp. 84-94
Persistent link: https://www.econbiz.de/10011609950
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Examining traditional restaurant diners' intention : an application of the VBN theory
Youn, Hyewon; Yin, Ri; Kim, Jong-Hyeong; Li, Jun - In: International journal of hospitality management 85 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012241436
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Workplace incivility in restaurants : who's the real victim? : employee deviance and customer reciprocity
Jin, Dan; Kim, Kawon Kathy; DiPietro, Robin B. - In: International journal of hospitality management 86 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241505
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Guests' pro-environmental decision-making process : broadening the norm activation framework in a lodging context
Han, Heesup; Hwang, Jinsoo; Kim, Joohyun; Jung, Heekyoung - In: International journal of hospitality management 47 (2015), pp. 96-107
Persistent link: https://www.econbiz.de/10011312541
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The underlying dimensions of tipping behavior : an exploration, confirmation, and predictive model
Becker, Cherylynn; Bradley, Gregory T.; Zantow, Ken - In: International journal of hospitality management 31 (2012) 1, pp. 247-256
Persistent link: https://www.econbiz.de/10009406133
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What's in a tip? : the creation anf refinement of a restaurant-tipping motivations scale ; a consumer perspective
Whaley, Jeremy E.; Douglas, Alecia C.; O'Neill, Martin A. - In: International journal of hospitality management 37 (2014), pp. 121-130
Persistent link: https://www.econbiz.de/10010354193
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To voice or not to voice? : employee caring practice, employee gratitude, and positive reciprocity norm in the hospitality industry
Liu, Bing; Li, Fengyu; Liu, Zhaopeng; Qu, Xiaohui; Men, … - In: International journal of hospitality management 114 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014439996
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To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien; Gössling, Stefan; Martin-Rios, … - In: International journal of hospitality management 117 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
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Organizational trust in times of COVID-19 : hospitality employees' affective responses to managers' communication
Guzzo, Renata F.; Wang, Xingyu; Madera, Juan M.; … - In: International journal of hospitality management 93 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012435921