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~isPartOf:"International journal of hospitality management"
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Beziehungsmarketing
300
Relationship marketing
300
Consumer behaviour
177
Konsumentenverhalten
177
Customer satisfaction
146
Kundenzufriedenheit
146
Dienstleistungsqualität
130
Service quality
130
Hotel industry
95
Hotellerie
95
Gastronomie
67
Restaurant industry
67
Brand management
42
Markenführung
42
Emotion
39
Brand image
37
Markenimage
37
Customer service
33
Kundenservice
33
Beschwerdemanagement
28
Complaint management
28
Customer integration
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Kundenintegration
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Satisfaction
23
Arbeitsverhalten
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USA
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United States
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Work behaviour
22
Confidence
21
Customer value
21
Kundenwert
21
Loyalty
21
Vertrauen
21
Tourism employees
20
Tourismusberufe
20
Hospitality industry
18
Arbeitszufriedenheit
17
Gastgewerbe
17
Job satisfaction
17
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Han, Heesup
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International journal of hospitality management
Rassegna economica : rivista internazionale di economia e territorio
825
Rivista di politica economica
786
Journal of retailing and consumer services
703
Journal of business research : JBR
683
Review of economic conditions in Italy
647
Mondo economico : settimanale di economia, finanza, politica, cultura
479
L' Industria : rivista di economia e politica industriale : review of industrial economics and policy
468
Questioni di economia e finanza
453
Rivista internazionale di scienze sociali
434
Industrial marketing management : the international journal for industrial and high-tech firms
421
Discussion paper series / IZA
402
Giornale degli economisti e annali di economia
396
Economia e politica industriale
388
Rivista di economia agraria
386
SpringerLink / Bücher
375
Bancaria : mensile dell'Associazione Bancaria Italiana
348
Economia pubblica : the Italian journal of public economics and law
341
Temi di discussione del Servizio Studi / Banca d'Italia
337
Rivista internazionale di scienze economiche e commerciali : RiSEC ; pubblicazione trimestrale
323
Economia & lavoro : revista quadrimestrale di politica economica, sociologia e relazioni industriali
287
Bank of Italy Occasional Paper
275
Discussion paper / Centre for Economic Policy Research
268
Il risparmio : review ; rivista trimestrale dell'ACRI - Associazione di Fondazioni e di Casse di Risparmio
264
Working paper
262
Rivista economica del Mezzogiorno : trimestrale della SVIMEZ, Associazione per lo Sviluppo dell'Industria nel Mezzogiorno
258
Temi di discussione / Banca d'Italia
258
IZA Discussion Paper
252
IZA Discussion Papers
245
Rivista italiana di economia, demografia e statistica : organo della Società Italiana di Economia, Demografia e Statistica
237
Realtà del mezzogiorno : mensile di politica economia e cultura
232
The journal of services marketing
228
Studi e ricerche
222
The journal of business & industrial marketing
217
Politica economica : rivista di studi e ricerche per la politica economica
209
Studi economici : rivista quadrimestrale
208
Stato sociale : rivista mensile di studi finanziari economici sociali
203
Bank of Italy Temi di Discussione (Working Paper)
202
The service industries journal
201
Moneta e credito
199
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ECONIS (ZBW)
307
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1
The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone
;
Lam, Terry
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
Saved in:
2
The relationship between food-related personality traits, satisfaction, and loyalty among visitors attending food events and festivals
Kim, Yeong Gug
;
Suh, Bo Won
;
Eves, Anita
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 216-226
Persistent link: https://www.econbiz.de/10003971029
Saved in:
3
The hospitality of the host : a cross-cultural examination of managerially facilitated consumer-to-consumer interactions
Levy, Stuart E.
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003971462
Saved in:
4
Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik
;
Lee, Jin-soon
;
Lee, Choong-Ki
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
Saved in:
5
The relationships between CRM, RQ, and CLV based on different hotel preferences
Wu, Shwu-ing
;
Li, Pei-chi
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 262-271
Persistent link: https://www.econbiz.de/10008907651
Saved in:
6
Empowerment in hospitality organizations : customer orientation and organizational support
Ro, Heejung
;
Chen, Po-ju
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 422-428
Persistent link: https://www.econbiz.de/10008908367
Saved in:
7
From broadway to the Bistro : partnering with the arts to attract upscale customers
McCleary, Ken W.
;
Lattimer, Charles L.
;
Clemenz, Candice E.
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 197-203
Persistent link: https://www.econbiz.de/10003687386
Saved in:
8
Important attributes of lodgings to gain repeat business : a comparison between individual travels and group travels
Hanai, Tomomi
;
Oguchi, Takashi
;
Ando, Kiyoshi
; …
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 268-275
Persistent link: https://www.econbiz.de/10003687497
Saved in:
9
Users' perceptions of two types of hotel reservation Web sites
Morosan, Cristian
;
Jeong, Miyoung
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 284-292
Persistent link: https://www.econbiz.de/10003687506
Saved in:
10
The effect of relational benefits on perceived value in relation to customer loyalty : an empirical study in the Australian coffee outlets industry
Chen, Po-tsang
;
Hu, Hsin-hui
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 405-412
Persistent link: https://www.econbiz.de/10003983139
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