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Perceptions of Chinese restaurants in the US : what affects customer satisfaction and behavioral intentions?
Liu, Yinghua; Jang, Soocheong - In: International journal of hospitality management 28 (2009) 3, pp. 338-348
Persistent link: https://www.econbiz.de/10003855796
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Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly; Slevitch, Lisa; Dallinger, Ioana - In: International journal of hospitality management 50 (2015), pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
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Self-service technology kiosk design for restaurants : an QFD application
Park, Soona; Letho, Xinran; Letho, Mark - In: International journal of hospitality management 92 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
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Importance-performance analysis of socially sustainable practices in U.S. restaurants : a consumer perspective in the quasi-post-pandemic context
Mejia, Cynthia; Ba̧k, Monika; Zientara, Piotr; … - In: International journal of hospitality management 103 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209275
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The effects of dining atmospherics : an extended Mehrabian-Russell model
Liu, Yinghua; Jang, Soocheong - In: International journal of hospitality management 28 (2009) 4, pp. 494-503
Persistent link: https://www.econbiz.de/10003875545
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Multi-dimensions of patrons' emotional experiences in upscale restaurants and their role in loyalty formation : emotion scale improvement
Han, Heesup; Jeong, Chul - In: International journal of hospitality management 32 (2013), pp. 59-70
Persistent link: https://www.econbiz.de/10009717672
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The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy; Law, Rob; Wen, Ivan - In: International journal of hospitality management 27 (2008) 3, pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
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Factors influencing the effectiveness of online group buying in the restaurant industry
Zhang, Ziqiong; Zhang, Zili; Wang, Fan; Law, Rob; Li, Dechao - In: International journal of hospitality management 35 (2013), pp. 237-245
Persistent link: https://www.econbiz.de/10010225790
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The effect of customization and gender on customers' attitude
Wolf, Alana; Zhang, Lu - In: International journal of hospitality management 56 (2016), pp. 28-32
Persistent link: https://www.econbiz.de/10011520935
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Applying loss aversion to assess the effect of customers' asymmetric response to service quality on post-dining behavioral intentions : an empirical survey in the restaurant sector
Chang, Kuo-chien; Chen, Mu-Chen; Hsu, Chia-lin - In: International journal of hospitality management 29 (2010) 4, pp. 620-631
Persistent link: https://www.econbiz.de/10008758180