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Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention
Han, Heesup; Lee, Kai-Sean; Chua, Bee-Lia; Lee, Sanghyeop; … - In: International journal of hospitality management 80 (2019), pp. 91-100
Persistent link: https://www.econbiz.de/10012058616
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Customers’ perceptions of service quality : do servers’ age stereotypes matter?
Luoh, Hsiang-fei; Tsaur, Sheng-hshiung - In: International journal of hospitality management 30 (2011) 2, pp. 283-289
Persistent link: https://www.econbiz.de/10008907646
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Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants
Wu, Cedric Hsi-jui; Liang, Rong-da - In: International journal of hospitality management 28 (2009) 4, pp. 586-593
Persistent link: https://www.econbiz.de/10003875816
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The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min - In: International journal of hospitality management 28 (2009) 3, pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
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Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.; Raab, Carola; Tanford, Sarah - In: International journal of hospitality management 46 (2015), pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
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Psychological contract fulfillment in the hotel workplace : empowering leadership, knowledge exchange, and service performance
Wu, Chi-Min; Chen, Tso-Jen - In: International journal of hospitality management 48 (2015), pp. 27-38
Persistent link: https://www.econbiz.de/10011341603
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Mechnism of customer value in restaurant consumption : employee hospitality and entertainment cues as boundary conditions
Teng, Chih-ching; Chang, Jung-hua - In: International journal of hospitality management 32 (2013), pp. 169-178
Persistent link: https://www.econbiz.de/10009717653
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Applying loss aversion to assess the effect of customers' asymmetric response to service quality on post-dining behavioral intentions : an empirical survey in the restaurant sector
Chang, Kuo-chien; Chen, Mu-Chen; Hsu, Chia-lin - In: International journal of hospitality management 29 (2010) 4, pp. 620-631
Persistent link: https://www.econbiz.de/10008758180
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Enhancing service quality improvement strategies of fine-dining restaurants : new insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis
Cheng, Ching-chan; Chen, Cheng-ta; Hsu, Fu-sung; Hu, … - In: International journal of hospitality management 31 (2012) 4, pp. 1155-1166
Persistent link: https://www.econbiz.de/10009566985
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Does better service induce higher profitability? : evidence from Taiwanese hospitality industry
Chen, Chiang-ming; Lin, Yu-Chen - In: International journal of hospitality management 31 (2012) 4, pp. 1330-1332
Persistent link: https://www.econbiz.de/10009567504