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~isPartOf:"International journal of hospitality management"
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Customer satisfaction
361
Kundenzufriedenheit
361
Dienstleistungsqualität
215
Service quality
215
Consumer behaviour
188
Konsumentenverhalten
188
Beziehungsmarketing
139
Relationship marketing
139
Hotel industry
122
Hotellerie
122
Gastronomie
93
Restaurant industry
93
Satisfaction
54
Emotion
53
Arbeitszufriedenheit
43
Job satisfaction
43
Customer service
42
Kundenservice
42
Beschwerdemanagement
33
Complaint management
33
Hospital
28
Krankenhaus
28
Hospitality industry
26
Gastgewerbe
25
USA
25
United States
25
Viral marketing
24
Virales Marketing
24
Brand management
23
Markenführung
23
Tourism employees
20
Tourismusberufe
20
Arbeitsverhalten
17
Brand image
17
Markenimage
17
Service failure
17
Work behaviour
17
Customer value
16
Kundenwert
16
Loyalty
16
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2
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368
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368
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368
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1
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English
368
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Han, Heesup
21
Jang, Soocheong
13
Mattila, Anna S.
10
Guchait, Priyanko
9
Wong, IpKin Anthony
8
Hyun, Sunghyup Sean
7
Law, Chun Hung Roberts
7
Back, Ki-Joon
5
Kim, Wansoo
5
Qu, Hailin
5
Xu, Xun
5
Ha, Jooyeon
4
Hanks, Lydia
4
Kim, Seongseop
4
Kim, Woo Gon
4
Lee, Jin-soon
4
Lee, Sanghyeop
4
Line, Nathaniel D.
4
Prentice, Catherine
4
Ryu, Kisang
4
Wu, Luorong
4
Yu, Jongsik
4
Zhang, Tingting
4
Ahn, Jiseon
3
Al-Ansi, Amr
3
Altinay, Levent
3
Assaf, A. Georges
3
Bai, Billy
3
Bilgihan, Anil
3
Chua, Bee-Lia
3
Gursoy, Dogan
3
Hua, Nan
3
Hwang, Jinsoo
3
Jung, Hyo Sun
3
Kim, Hyunsu
3
Lai, Ivan K. W.
3
Lee, Lindsey
3
Lee, Minwoo
3
Lu, Lu
3
Lynn, Michael
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International journal of hospitality management
Journal of banking & finance
848
Rassegna economica : rivista internazionale di economia e territorio
846
Rivista di politica economica
795
Review of economic conditions in Italy
649
Die Bank
612
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
603
Mondo economico : settimanale di economia, finanza, politica, cultura
479
Questioni di economia e finanza
478
L' Industria : rivista di economia e politica industriale : review of industrial economics and policy
470
NBER working paper series
445
Journal of retailing and consumer services
443
Euromoney
436
Rivista internazionale di scienze sociali
436
Discussion paper / Centre for Economic Policy Research
418
Discussion paper series / IZA
409
Giornale degli economisti e annali di economia
400
Bancaria : mensile dell'Associazione Bancaria Italiana
393
Economia e politica industriale
390
Rivista di economia agraria
386
Working paper
385
Applied economics
375
Journal of business research : JBR
365
Working paper / National Bureau of Economic Research, Inc.
363
SpringerLink / Bücher
358
IMF working papers
354
Temi di discussione del Servizio Studi / Banca d'Italia
346
Rivista internazionale di scienze economiche e commerciali : RiSEC ; pubblicazione trimestrale
345
Economia pubblica : the Italian journal of public economics and law
344
NBER Working Paper
339
International Journal of Bank Marketing
338
MPRA Paper
328
Temi di discussione / Banca d'Italia
297
Il risparmio : review ; rivista trimestrale dell'ACRI - Associazione di Fondazioni e di Casse di Risparmio
290
Economia & lavoro : revista quadrimestrale di politica economica, sociologia e relazioni industriali
287
Bank of Italy Occasional Paper
284
Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
276
Europäische Hochschulschriften / 5
273
Rivista economica del Mezzogiorno : trimestrale della SVIMEZ, Associazione per lo Sviluppo dell'Industria nel Mezzogiorno
265
IZA Discussion Paper
254
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ECONIS (ZBW)
368
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1
Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh
;
Tukamushaba, Eddy Kurobuza
- In:
International journal of hospitality management
45
(
2015
),
pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
Saved in:
2
Chinese clientele at Chinese hotels : preferences and satisfaction
Gu, Huimin
;
Ryan, Chris
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 337-345
Persistent link: https://www.econbiz.de/10003742794
Saved in:
3
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
4
The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang
;
Han, Heesup
;
Kim, Tae Hee
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 459-469
Persistent link: https://www.econbiz.de/10003742825
Saved in:
5
Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
Kim, Woo Gon
;
Ng, Christy Yen Nee
;
Kim, Yen-soon
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 10-17
Persistent link: https://www.econbiz.de/10003798132
Saved in:
6
Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh
;
Brun, Isabelle
;
Morales Alvarez, Miguel
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
Saved in:
7
An empirical analysis of attendance at a commemorative event : Anzac Day at Gallipoli
Hall, John
;
Basarin, V. John
;
Lockstone-Binney, Leonie
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 245-253
Persistent link: https://www.econbiz.de/10003971419
Saved in:
8
Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik
;
Lee, Jin-soon
;
Lee, Choong-Ki
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
Saved in:
9
Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude : a gender-difference approach
Kwun, David Joon-wuk
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 252-261
Persistent link: https://www.econbiz.de/10008907670
Saved in:
10
Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance
Noone, Breffni M.
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 23-29
Persistent link: https://www.econbiz.de/10003666314
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