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~isPartOf:"International journal of hospitality management"
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Service quality
436
Dienstleistungsqualität
435
Consumer behaviour
254
Konsumentenverhalten
254
Customer satisfaction
242
Kundenzufriedenheit
242
USA
227
United States
227
Hotel industry
216
Hotellerie
216
Gastronomie
168
Restaurant industry
168
Beziehungsmarketing
146
Relationship marketing
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82
Hospitality industry
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Customer service
64
Kundenservice
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Emotion
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49
Complaint management
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Arbeitszufriedenheit
45
Job satisfaction
45
Tourism employees
45
Tourismusberufe
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Arbeitsverhalten
42
Work behaviour
42
Firm performance
38
Unternehmenserfolg
38
Quality management
31
Qualitätsmanagement
31
Satisfaction
31
Robot
29
Roboter
29
Viral marketing
29
Virales Marketing
29
Hospitality
28
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26
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657
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Jang, Soocheong
35
Lee, Seoki
19
Han, Heesup
16
Mattila, Anna S.
14
Kim, Woo Gon
12
Guchait, Priyanko
10
Gursoy, Dogan
10
Pizam, Abraham
9
Miao, Li
8
Wong, IpKin Anthony
8
Heo, Cindy Yoonjoung
7
Line, Nathaniel D.
7
Lu, Lu
7
Park, Kwangmin
7
Zhang, Tingting
7
Hanks, Lydia
6
Law, Chun Hung Roberts
6
Lynn, Michael
6
Qu, Hailin
6
Yang, Yang
6
Ha, Jooyeon
5
Hyun, Sunghyup Sean
5
Kang, Kyung Ho
5
Kim, Hyun Jeong
5
King, Ceridwyn
5
Koh, Yoon
5
Lee, Seul Ki
5
Madera, Juan M.
5
Prentice, Catherine
5
Seo, Soobin
5
So, Kevin Kam Fung
5
Sparks, Beverley
5
Tanford, Sarah
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Zhang, Lu
5
Bai, Billy
4
Bonn, Mark Andrew
4
Brewster, Zachary W.
4
Cha, JaeMin
4
Chi, Christina G.
4
Cho, Meehee
4
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International journal of hospitality management
Working paper / National Bureau of Economic Research, Inc.
11,465
NBER working paper series
3,827
The American economic review
2,396
Discussion paper series / IZA
1,913
Discussion paper / Centre for Economic Policy Research
1,911
American journal of agricultural economics
1,556
NBER Working Paper
1,490
The review of economics and statistics
1,457
The journal of finance : the journal of the American Finance Association
1,455
The review of financial studies
1,380
Working paper
1,251
Applied economics
1,227
Economic review
928
IZA Discussion Papers
917
Southern economic journal
888
Economics letters
887
Journal of banking & finance
886
Monthly labor review : MLR
876
Economic inquiry : journal of the Western Economic Association International
872
Finance and economics discussion series
868
National tax journal
852
Journal of financial economics
842
Journal of financial and quantitative analysis : JFQA
811
CESifo working papers
802
The journal of futures markets
797
Journal of human resources : JHR
790
European journal of operational research : EJOR
753
Journal of money, credit and banking : JMCB
745
International journal of production research
724
Journal of business research : JBR
716
The journal of economic perspectives : EP ; a journal of the American Economic Association
700
Journal of political economy
697
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
675
The quarterly journal of economics
661
The journal of law & economics
650
Challenge
633
Business horizons
624
American economic journal : a journal of the American Economic Association
618
Health affairs : at the intersection of health, health care, and policy
602
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ECONIS (ZBW)
657
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657
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1
Does uncertain demand affect service quality?
Chen, Chiang-Ming
;
Chiu, Hsien-Hung
;
Chi, Yan-Ping
;
Wu, …
- In:
International journal of hospitality management
46
(
2015
),
pp. 76-78
Persistent link: https://www.econbiz.de/10011301995
Saved in:
2
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
3
Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping
;
Ziqi Liao
- In:
International journal of hospitality management
35
(
2013
),
pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
Saved in:
4
Developing and validating a multidimensional quality scale for mega-events
Lee, Jin-soo
;
Lee, Choong-Ki
;
Park, Chang-kyu
- In:
International journal of hospitality management
43
(
2014
),
pp. 121-131
Persistent link: https://www.econbiz.de/10010427927
Saved in:
5
Enhancing service quality improvement strategies of fine-dining restaurants : new insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis
Cheng, Ching-chan
;
Chen, Cheng-ta
;
Hsu, Fu-sung
;
Hu, …
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1155-1166
Persistent link: https://www.econbiz.de/10009566985
Saved in:
6
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
7
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
8
Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly
;
Slevitch, Lisa
;
Dallinger, Ioana
- In:
International journal of hospitality management
50
(
2015
),
pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
Saved in:
9
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
10
Construction of a service quality scale for the online food delivery industry
Cheng, Ching-Chan
;
Chang, Ya-Yuan
;
Chen, Cheng-Ta
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012547904
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