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~isPartOf:"International journal of hospitality management"
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СЕРВИСНАЯ ПАРАДИГМА ВЗАИМОДЕЙС...
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Customer satisfaction
355
Kundenzufriedenheit
355
Dienstleistungsqualität
212
Service quality
212
Consumer behaviour
184
Konsumentenverhalten
184
Beziehungsmarketing
137
Relationship marketing
137
Hotel industry
119
Hotellerie
119
Gastronomie
90
Restaurant industry
90
Satisfaction
54
Emotion
51
Arbeitszufriedenheit
42
Customer service
42
Job satisfaction
42
Kundenservice
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Complaint management
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Viral marketing
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Brand management
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Tourism employees
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Tourismusberufe
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Brand image
17
Markenimage
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Service failure
17
Customer value
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Kundenwert
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16
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Han, Heesup
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Ryu, Kisang
4
Wu, Luorong
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3
Al-Ansi, Amr
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Assaf, A. Georges
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International journal of hospitality management
Journal of retailing and consumer services
422
Journal of business research : JBR
302
The journal of services marketing
192
Journal of Services Marketing
185
The service industries journal
178
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
SpringerLink / Bücher
126
Cogent business & management
108
European Journal of Marketing
108
International Journal of Bank Marketing
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
IMF Staff Country Reports
95
Journal of service research : JSR
89
The TQM journal : the international review of organizational improvement
88
Journal of air transport management
87
Service business
86
Asia Pacific journal of marketing and logistics
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
79
The international journal of bank marketing : IJBM
78
International journal of productivity and quality management : IJPQM
76
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
69
International journal of services and operations management
68
Total quality management & business excellence
67
International journal of quality and service sciences
65
Journal of Asian finance, economics and business : JAFEB
65
IMF Working Papers
63
International Journal of Quality & Reliability Management
63
The TQM Magazine
62
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ECONIS (ZBW)
355
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355
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1
Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh
;
Tukamushaba, Eddy Kurobuza
- In:
International journal of hospitality management
45
(
2015
),
pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
Saved in:
2
Chinese clientele at Chinese hotels : preferences and satisfaction
Gu, Huimin
;
Ryan, Chris
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 337-345
Persistent link: https://www.econbiz.de/10003742794
Saved in:
3
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
4
The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang
;
Han, Heesup
;
Kim, Tae Hee
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 459-469
Persistent link: https://www.econbiz.de/10003742825
Saved in:
5
Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
Kim, Woo Gon
;
Ng, Christy Yen Nee
;
Kim, Yen-soon
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 10-17
Persistent link: https://www.econbiz.de/10003798132
Saved in:
6
Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh
;
Brun, Isabelle
;
Morales Alvarez, Miguel
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
Saved in:
7
An empirical analysis of attendance at a commemorative event : Anzac Day at Gallipoli
Hall, John
;
Basarin, V. John
;
Lockstone-Binney, Leonie
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 245-253
Persistent link: https://www.econbiz.de/10003971419
Saved in:
8
Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik
;
Lee, Jin-soon
;
Lee, Choong-Ki
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
Saved in:
9
Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude : a gender-difference approach
Kwun, David Joon-wuk
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 252-261
Persistent link: https://www.econbiz.de/10008907670
Saved in:
10
Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance
Noone, Breffni M.
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 23-29
Persistent link: https://www.econbiz.de/10003666314
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