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Measuring hotel performance : using a balanced scorecard perspectives' approach
Sainaghi, Ruggero; Phillips, Paul; Corti, Valentina - In: International journal of hospitality management 34 (2013), pp. 150-159
Persistent link: https://www.econbiz.de/10009766718
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Measuring hotel performance using the balanced scorecard : a theoretical construct development and its empirical validation
Elbanna, Said; Eid, Riyad; Kamel, Hany - In: International journal of hospitality management 51 (2015), pp. 105-114
Persistent link: https://www.econbiz.de/10011413952
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The dark side of high performance human resource practices in the visitor economy
Page, Stephen J.; Bentley, Tim; Teo, Stephen T. T.; … - In: International journal of hospitality management 74 (2018), pp. 122-129
Persistent link: https://www.econbiz.de/10011924624
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Total quality management, market orientation and hotel performance : the moderating effects of external environmental factors
Wang, Cheng-hua; Chen, Kuan-yu; Chen, Shiu-chun - In: International journal of hospitality management 31 (2012) 1, pp. 119-129
Persistent link: https://www.econbiz.de/10009406146
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An examination of executive compensation in the restaurant industry
Guillet, Basak Denizci; Kucukusta, Deniz; Xiao, Qu - In: International journal of hospitality management 31 (2012) 1, pp. 86-95
Persistent link: https://www.econbiz.de/10009406149
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Employee satisfaction, customer satisfaction, and financial performance : an empirical examination
Chi, Christina G.; Gursoy, Dogan - In: International journal of hospitality management 28 (2009) 2, pp. 245-253
Persistent link: https://www.econbiz.de/10003827275
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Human resource managers' perceptions of the applications and merit of the balanced scorecard in hotels
McPhail, Ruth; Herington, Carmel; Guilding, Christopher - In: International journal of hospitality management 27 (2008) 4, pp. 623-631
Persistent link: https://www.econbiz.de/10003860326
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A balanced scorecard approach to establish a performance evaluation and relationship model for hot spring hotels based on a hybrid MCDM model combining DEMATEL and ANP
Chen, Fu-hsiang; Hsu, Tsung-shin; Tzeng, Gwo-hshiung - In: International journal of hospitality management 30 (2011) 4, pp. 908-932
Persistent link: https://www.econbiz.de/10009242090
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Corporate social responsibility and sustainability balanced scorecard : the case study of family-owned hotels
Kang, Jin-Su; Chiang, Chun-Fang; Huangthanapan, Kitipop; … - In: International journal of hospitality management 48 (2015), pp. 124-134
Persistent link: https://www.econbiz.de/10011341595
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The materiality balanced scorecard : a framework for stakeholder-led integration of sustainable hospitality management and reporting
Guix, Mireia; Font, Xavier - In: International journal of hospitality management 91 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012388594