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Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina; Sepe, Fabiana; Gursoy, Dogan; … - In: International journal of hospitality management 114 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
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Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective
Leung, Xi Y.; Zhang, Huiying; Lyu, Jiaying; Bai, Billy - In: International journal of hospitality management 108 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10013482355
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Trust and outsourcing : do perceptions of trust influence the retention of outsourcing providers in the hospitality industry?
Leeman, Darin; Reynolds, Dennis - In: International journal of hospitality management 31 (2012) 2, pp. 601-608
Persistent link: https://www.econbiz.de/10009503261
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Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping; Ziqi Liao - In: International journal of hospitality management 35 (2013), pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
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The influence of corporate culture and workplace relationship quality on the outsourcing success in hotel firms
Zoghbi-Manrique-de-Lara, Pablo; Ting-Ding, Jyh-Ming - In: International journal of hospitality management 56 (2016), pp. 66-77
Persistent link: https://www.econbiz.de/10011520952
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A sustainable franchisor-franchisee relationship model : toward the franchise win-win theory
Jang, Soocheong; Park, Kwangmin - In: International journal of hospitality management 76 (2019) 2, pp. 13-24
Persistent link: https://www.econbiz.de/10011982068
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The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min - In: International journal of hospitality management 28 (2009) 3, pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
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Predictors of customer service training in hospitality firms
Butcher, Ken; Sparks, Beverley; McColl-Kennedy, Janet R. - In: International journal of hospitality management 28 (2009) 3, pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
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The influence of guarantees, active requests to voice and failure severity on customer complaint behavior
MacQuilken, Lisa; Robertson, Nichola - In: International journal of hospitality management 30 (2011) 4, pp. 953-962
Persistent link: https://www.econbiz.de/10009242071
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Editorial: Is empathy essential for high-quality customer service?
Pizam, Abraham - In: International journal of hospitality management 49 (2015), pp. 149-150
Persistent link: https://www.econbiz.de/10011379971