Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Proaktives und reaktives After...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
113
Konsumentenverhalten
113
Social Web
92
Social web
92
Hotel industry
90
Hotellerie
90
Internet marketing
90
Online-Marketing
90
Dienstleistungsqualität
75
Service quality
75
Customer service
74
Kundenservice
74
Customer satisfaction
70
Kundenzufriedenheit
70
Beziehungsmarketing
64
Relationship marketing
64
Viral marketing
60
Virales Marketing
60
Online retailing
42
Online-Handel
42
Gastronomie
41
Restaurant industry
41
Emotion
31
Marketing management
29
Marketingmanagement
29
Online reviews
23
E-commerce
21
Electronic Commerce
21
Brand management
20
Markenführung
20
Social media
20
Gastgewerbe
19
Hospitality industry
19
Beschwerdemanagement
18
Complaint management
18
Website
17
Arbeitsverhalten
16
Work behaviour
16
Brand image
15
Markenimage
15
more ...
less ...
Online availability
All
Undetermined
181
Free
1
Type of publication
All
Article
241
Type of publication (narrower categories)
All
Article in journal
241
Aufsatz in Zeitschrift
241
Language
All
English
241
Author
All
Law, Chun Hung Roberts
13
Mattila, Anna S.
7
Bai, Billy
5
Kim, Woo Gon
5
Wong, IpKin Anthony
5
Yang, Fiona X.
5
Leung, Xi Y.
4
Li, Hengyun
4
Liang, Sai
4
Liu, Qing
4
Ye, Qiang
4
Zhang, Tingting
4
Zhang, Ziqiong
4
Ahn, Jiseon
3
Kang, Juhee
3
Law, Rob
3
Lu, Lu
3
Lyu, Jiaying
3
Mariani, Marcello M.
3
Miao, Li
3
Torres, Edwin N.
3
Wei, Wei
3
Zhang, Zili
3
Back, Ki-Joon
2
Back, Robin M.
2
Borghi, Matteo
2
Brymer, Robert A.
2
Bufquin, Diego
2
Cheng, Bao
2
Cheng, Mingming
2
Cho, Meehee
2
Fong, Lawrence Hoc Nang
2
Foroudi, Pantea
2
Gursoy, Dogan
2
Huang, Zhuowei
2
Huey Chern Boo
2
Jang, Soocheong
2
Jeong, Miyoung
2
Kim, Hyun Jeong
2
Kwan, Ho Kwong
2
more ...
less ...
Published in...
All
International journal of hospitality management
Journal of business research : JBR
953
SpringerLink / Bücher
578
Journal of retailing and consumer services
469
Industrial marketing management : the international journal for industrial and high-tech firms
352
Technological forecasting & social change : an international journal
279
International journal of internet marketing and advertising : IJIMA
259
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
253
Journal of strategic marketing
252
Journal of marketing communications
237
Springer eBook Collection
221
Journal of marketing management : MM
210
Management science : journal of the Institute for Operations Research and the Management Sciences
210
Information systems research : ISR
204
Journal of advertising research
193
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
192
Psychology & marketing
191
Journal of marketing
190
European journal of marketing : EJM
188
Tourism management : research, policies, practice
186
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
183
Journal of the Academy of Marketing Science
178
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
168
International journal of advertising : the review of marketing communications
153
Journal of management information systems : JMIS
152
Marketing intelligence & planning
152
Business horizons
150
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
150
Europäische Hochschulschriften / 5
145
The journal of business & industrial marketing
139
The journal of brand management : an international journal
132
International journal of electronic marketing and retailing : IJEMR
130
Cogent business & management
129
Electronic commerce research
124
International journal of technology marketing : IJTMkt
124
Journal of travel and tourism marketing
124
The journal of services marketing
124
Gabler Edition Wissenschaft
121
Journal of internet commerce
121
International journal of business information systems : IJBIS
120
more ...
less ...
Source
All
ECONIS (ZBW)
241
Showing
1
-
10
of
241
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
2
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
3
The influence of guarantees, active requests to voice and failure severity on customer complaint behavior
MacQuilken, Lisa
;
Robertson, Nichola
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 953-962
Persistent link: https://www.econbiz.de/10009242071
Saved in:
4
Editorial: Is empathy essential for high-quality customer service?
Pizam, Abraham
- In:
International journal of hospitality management
49
(
2015
),
pp. 149-150
Persistent link: https://www.econbiz.de/10011379971
Saved in:
5
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
6
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
7
Who to work for : a South African hotel or resort?
Naude, Miss Rosa
;
Kruger, Stefan
;
Saayman, Melville
- In:
International journal of hospitality management
33
(
2013
),
pp. 331-338
Persistent link: https://www.econbiz.de/10009746350
Saved in:
8
Customer engagement behaviors and hotel responses
Wei, Wei
;
Miao, Li
;
Huang, Zhuowei
- In:
International journal of hospitality management
33
(
2013
),
pp. 316-330
Persistent link: https://www.econbiz.de/10009746352
Saved in:
9
Examining the spillover effect of frontline employees' work-family conflict on their affective work attitudes and customer satisfaction
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
33
(
2013
),
pp. 310-315
Persistent link: https://www.econbiz.de/10009746354
Saved in:
10
Is guarantee compensation enough? : the important role of fix and employee effort in restoring justice
MacQuilken, Lisa
;
McDonald, Heath
;
Vocino, Andrea
- In:
International journal of hospitality management
33
(
2013
),
pp. 41-50
Persistent link: https://www.econbiz.de/10009746522
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
